Sheet Music DirectReviews of sheetmusicdirect.com

Response from Sheet Music DirectJun 28, 2017

Dear Franie, I'm very sorry you haven't heard back from our customer service team as yet. I'm confident we can get you back up and running with full access to your music library - could you email me at [email protected] and I'll get straight back to you. Many Thanks, Sam

Response from Sheet Music DirectApr 7, 2017

Dear Shelby, I'm very sorry you've experienced problems with printing your order. I'd be really grateful if you could pop me an email at [email protected] so I can make sure you get your music asap. Any charge which initially showed up should be returned to you after the order has declined. Many Thanks, Sam

Response from Sheet Music DirectMar 19, 2017

Dear Eva, I'm very sorry you've experienced problems with printing your order. We take customer service very seriously so we'd be really grateful if you could email [email protected] so we can make sure your issue is resolved and that you get your music asap! Many Thanks, The Sheet Music Direct team

Response from Sheet Music DirectFeb 27, 2017

Dear customer, I'm very sorry you've experienced problems with printing your order. I can assure you we are indeed a real company and take customer service very seriously so I'd be really grateful if you could pop me an email at [email protected] so I can make sure you get your music asap! We'd also be very keen to hear your feedback on the help menu and how we can improve that area of the site. Many Thanks, Sam

Response from Sheet Music DirectFeb 3, 2017

Dear Customer, We are very sorry to learn of your poor experience with Sheet Music Direct. Please know that we take great pride in providing an exceptional customer experience at Sheet Music Direct, so I'm sorry you haven't heard back from our customer service team as yet. Could you email me directly at [email protected] and I will ensure you are fully refunded, and we would also like to offer you a free title of your choice from our catalogue by way of an apology. Many Thanks, Sam

Response from Sheet Music DirectJan 31, 2017

Hi Valeska, Sorry to hear about your first Sheet Music Direct experience. With the exception of Internet Explorer, we have phased Scorch software out and replaced it with a new cloud viewer which requires no installation or any sign-ups as you describe. If you visit the site using Chrome or Firefox you should have no problems viewing and printing your order. Please email me at [email protected] if you require further assistance. Many Thanks, Sam

Response from Sheet Music DirectJan 2, 2017

Hi Marilyn, We always aim to reply to emails within 1 working day but our customer service hours are obviously affected during the Christmas period which may explain why you haven't heard back as yet. Please feel free to email me directly at [email protected] and I will arrange for your prints to be reset asap. Many Thanks, Sam

Response from Sheet Music DirectDec 13, 2016

Dear Logan, We are very sorry to learn of your poor experience with Sheet Music Direct. Please know that we take great pride in providing an exceptional customer experience at Sheet Music Direct. We’ve found that the particular issue you encountered is unfortunately a bug with our 3rd party credit card processor, and rest assured getting this bug resolved is our top priority. Please email me directly at [email protected] and we will ensure your credit card is refunded if this hasn't already happened. We would also like to offer you a free title of your choice from our catalogue by way of an apology. Many Thanks, Sam