Sheds For Less DirectReviews of shedsforlessdirect.com

Response from Sheds For Less DirectAug 16, 2021

This review is about the shipping company who damaged the item. We reshipped a replacement free of charge. Customer wanted us to pay him monetary retribution or he would write a bad review which we did not do. Hi Mr. Swartz, Thanks so much for your recent purchase from my small family business! I wanted to contact you now that the delivery issues have been resolved. I apologize for the inconvenience on the time this took and the damages of the item during shipment, I definitely know how frustrating that can be. The freight carriers have had issues this year with staffing mostly but many other variables caused a lot of problems for us. Now that you have received your replacements shipment I hope you will please consider updating your review of my company. We are available here 7 days a week to serve you toll free at 1-877-307-4337 or in live chat if we can help. I hope you will please reconsider giving my business a better star rating. Please let me know if I can help with anything. Thank you for your consideration! -Travis Owner

Response from Sheds For Less DirectAug 16, 2021

This customer was notified immediately after ordering that the item had just ran out of stock and agreed to wait with no eta and was later unhappy with waiting. No other dealer had the item in stock. Hi Ms. Mannino, Thanks so much for your recent purchase from my small family business! I wanted to contact you now that the delivery issues have been resolved. I apologize for the inconvenience on the time this took and the item going in and out of stock, I definitely know how frustrating that can be. We ship this swing set factory direct from Lifetime in the same way Amazon, Walmart and others ship it. This is the most popular swing set they sell and as soon as it came in stock it would sell out in a day. I hope you will accept our sincere apologies for the delays. If you visit our website you'll see we have many many items out of stock and we do mark items out of stock as soon as we are aware. Now that you have received your shipment I hope you will please give my company some grace and consider updating your review. We are available here 7 days a week to serve you toll free at 1-877-307-4337 or in live chat if we can help. I hope you will please reconsider giving my business a better star rating. Please let me know if I can help with anything. Thank you for your consideration! -Travis Owner

Response from Sheds For Less DirectJun 2, 2022

Not a real customer.

Response from Sheds For Less DirectAug 28, 2020

This order was cancelled and refunded in full prior to shipping. Hi Ms. Kuepker, I hope you and your family are doing well. I wanted to circle back to you on this review and see if you would please consider changing it or deleting it. Your order was back during the height of the pandemic and the warehouse processing your order was closed down and could not ship your order. I myself and our team are very sorry this happened. We tried daily to get a response from them and could not because nobody was there working. I hope now that some time has passed you will understand the situation better and maybe consider not reviewing our small business with a 1 star. It hurts us from doing good business with future customers. Thanks so much for your time and consideration! Respectfully, -Travis (owner) Hi Ms. Kuepker, We've refunded your order back the full amount. I'm very sorry for the delay. The problem for your order is that we use 2 different warehouses for the item you ordered. Your order was sent into 1 of the warehouses and that warehouse had a closure due to some employees testing positive for covid-19. We still have not been able to confirm cancellation with them but we refunded you anyway since receiving this review. They might have shipped it but we don't know because they are short staffed or closed and not responding to our requests. We have over 30 units of this item available in our other warehouse should you want us to ship the item from there. They are open and not having any covid issues I'm aware of right now. Please call us at 877-307-4337 if you would like us to ship it from there. I'm very sorry for the delays on your order. We're all trying to do our best with the current situations facing us. I hope you'll understand and maybe reconsider this review which could have long term negativity on our business even after the pandemic ends. Thank you, -Travis (owner)

Response from Sheds For Less DirectJul 16, 2020

This order was cancelled and refunded in full prior to shipping. Hi Ms. Anderson, We apologize for the inconvenience. This was due to COVID-19. Our supplier was shut down then reopened then shut down then reopened repeatedly. They were not able to give us accurate inventory updates because while they were closed they were getting backlogs of orders from dealers. All we were able to do is refund our customers that ordered something that later went out of stock as soon as we were informed. This entire situation with the pandemic stinks and all we can do is our best with the information we have at the time. I'm sorry this happened. Respectfully, -Travis (owner)

Response from Sheds For Less DirectMay 15, 2020

Hi Mr. Williams, I'm sorry for the problems you are having with hiring someone to build your shed kit. These are do-it-yourself kits and we strongly advise customers to build the kits themselves. Contractors are the sole responsibility of the customer to select a qualified one. For that reason we have this clause in our terms that you agreed to when ordering, "Hiring any 3rd party builder or shipper outside of our terms will be the sole responsibility of the customer and we will not compensate for their fees, lost parts, claims or damages caused therein for any reason." Our company does not manufacture this item and it is made by Arrow Product Inc. They have a warranty they offer on this item as well as staff that can support you with questions on how to build the shed correctly. Please contact them for help with it at 1-800-851-1085. I apologize for the assembly problems you are having, I know that is frustrating. You should hold the contractor you hired accountable for damaging your merchandise. My company delivered you the correct item you ordered at a competitive price. We've held up our side of the transaction as a retailer. Respectfully, -Travis (owner)

Response from Sheds For Less DirectMay 5, 2020

Hi Mr. Kevin Mccaffrey, I’m the owner and I’ve been forwarded your email. I’m sorry for any miscommunication or misunderstandings you’ve had about our return policies. Please go to the checkout page again and review our Terms and Conditions. In them, under the Return Policy section, you can find it states clearly, “All returns will incur a restocking charge of 25% of the item(s) price.” It also states, “Once an order has left the warehouse for shipment all costs incurred by ShedsForLessDirect.com to facilitate the order including inbound and outbound shipping costs as well as a restocking fee due to the warehouse will be deducted from the customer refund for all cancellations.” I see my staff has waived the outbound shipping fees which are normally the customer’s responsibility as a courtesy since you have had a complaint. We’ve been as fair as we can with you and waiving that fee incurs my company a small loss on this return to accommodate you the best we can. We shipped you the correct sku at a competitive price and offered to return it at the cheapest cost we can. I’m sorry there isn’t more we can do for you than that. Thank you, -Travis Owner ShedsForLessDirect.com

Response from Sheds For Less DirectMay 5, 2020

Hi Brett, I wanted to follow up with you again and make sure your delivery went well. I see this is delivered now. I'm really sorry the carrier attempted delivery the first time without the lift gate equipment they needed to deliver this correctly. I hope you will please reconsider your review of my business. If there is anything else me and my staff can do to assist you please let us know. Thanks for your consideration! - Travis (owner) Hi Brett, I'm sorry to see you had problems with your delivery. All of our playsets come with lift gate service and the carrier should be lowering your delivery to the ground for you. I have limited data here with just your first name and I don't see a Brett in our system for a recent playset order so I can't pull up your specific order. The carrier is the one that is making a mistake here though. We don't drive our own trucks and deliver. The driver working for the carrier must have not given you the service we purchased. If you could please contact them and make a complaint they should return with the proper delivery truck with lift gate on the back. If you call us we can also help call the carrier once we know your information. I'm sorry if our staff told you something different. We've lost about half our staff with the pandemic and we have a lot of new people here trying to help us keep up with a demand that is far higher than expected. I apologize for the inconvenience. Thanks, -Travis (Owner)