Amanda H.
The website has great design and…
The website has great design and information, but the products seem to be taking a long time to ship with few updates.
Response from ShasiloMay 9, 2024
Dear Amanda, Thank you for your valuable feedback and kind words about our website design. We sincerely apologize for the delay in shipping your order and the lack of updates. Your order was indeed set for a tracking update on May 5th; however, due to an oversight, it was missed. We rectified this on May 7th by ensuring the order was picked up by the logistics partner, and the tracking number will be updated today. We regret any worry this has caused and are taking immediate steps to enhance our internal processes to ensure more robust monitoring and communication of shipping statuses. Thank you for bringing this to our attention, and we are committed to improving our services. Kindest regards from Shasilo.