Ayvianna S.
Unfortunate experience
I ordered one top from Shasilo which I paid for. It arrived, then a few days later a duplicate top also arrived. They then sent me an invoice attempting to charge me for the second top! I replied and said I would not be paying for a second top I did not order. They then replied and claimed they did not intend to charge me, but merely sent the invoice to "get my attention". I replied saying that sending me a false invoice was unlawful. They then replied again, trying to force me to go through a convoluted process to return the item to them, which involved sending them my bank details so they could "forward me the money for postage". I refused- they then asked for my PayPal details! Definite scam. Awful people. Update on 6th May 2024: Shasilo have now offered me the second top for free as a gift, which I have accepted.
Response from ShasiloApr 30, 2024
Dear Ayvianna, Firstly, we sincerely apologize for the inconvenience caused by the duplicate shipment and the subsequent issues. It was an error on our part where a secondary invoice was automatically generated due to an additional package being dispatched by mistake. This should have been canceled, and we regret the oversight. Regarding the return process, we understand your concerns about its complexity. We are actively working to simplify returns and provide prepaid labels in more regions, including the UK. Currently, we offer to reimburse postage costs upfront via PayPal to facilitate returns where prepaid options are not available. As for the request for your bank details, it was only suggested after understanding that PayPal was not a preferred method for you. We assure you that our intentions were solely to ensure you could receive the postage refund efficiently and securely. We are committed to resolving this matter to your satisfaction and appreciate your feedback which helps us improve. If there's anything more we can do to assist you, please let us know. Kindest regards from Shasilo.