Our great t-shirts are guaranteed to make you awesome and tough! (Can't actually guarantee that)
Shark Robot (sharkrobot.com) has 42 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Julie L.
I have never been more frustrated or disappointed with a purchase. It would not stay connected to WiFi, had constant errors (clean the lens) even when new and the dust cup was incredibly small and hard to empty. I ended up throwing it away because the ongoing frustration it caused was far worse than running a vacuum myself
mimi G.
We ordered a pin four months ago that finally arrived and it was the wrong one! My child is so upset. Emailed them and apparently they're sending out soon. Terrible customer service and we still haven't received the right pin.
Jaffa
If I was Viv, I would be telling someone else to sell my merch… TL;DR: Horrible beyond horrible to deal with, got a product that isn’t remotely what I paid for and defective and got a refund with minimal communication to a method that wasn’t even what I used. Never, and I mean NEVER, have I dealt with a company more incompetent than sharkrobot (not to be confused with the vacuum cleaner). You know it’s bad when they even have an FAQ for “what if I receive […] incorrect product?” And the people I have seen across socials complain they’ve been sent incorrect stuff doesn’t surprise me. I was sent a defective LIMITED EDITION vinyl with scratches all over the surface… I will never ever purchase from them again. July 2025: purchase vinyl. Supposed to be released 24th October. Message on insta: where is vinyl? Told late October. Late October message on insta: where is vinyl? told November. Late November message on insta: told them that if they are having production line issues they need to email everyone and let their clients/ customers know that there are issues (NOT THAT HARD TO DO) Early December finally receive an email but what’s this? They have sent out products that are poor quality and look NOTHING like they should? (Is that the only reason they emailed because they got caught out? That’s my speculation) People are told they can get refunds or get sent a brand new one but only before Jan 1st… They finally ship mine (after Jan date and we are now 6 months past purchase and 3 months past release…) and sure enough it looks nothing like what I purchased and was scratched to buggery to the point it is unplayable. With frayed/ peeling edges… Brand new by the way. Asked for my money back. Heard nothing until I got a PayPal notification for an email that isn’t linked to my PayPal for the total refund amount and an email a few days LATER. PayPal isn’t even how I paid for it. There is more but that’s the general gist.
Jasmin P.
Ordered eddsworld youtooz vinyls on 14th January. They are IN STOCK. What is taking them so long? It’s the 25th February! I ordered them from here because I thought they might arrive earlier than if I order them straight from youtooz. Could’ve received them 3 times already by now. I emailed them and they apologized and said they „don’t know when they ship does to high order capacity“ it can’t be THAT BAD. Since then (23th January) there’s been complete radio silence. They stated on their FAQ that it takes 3-5 days per usual and 6-8 weeks with increased volumes. Now it’s week 7. If I don’t get the shipping confirmation in two weeks, I’m gonna request a refund.
Tracy P.
I was happy with my shark robot but I have had problems with it saying the water reservoir is empty when it is clearly not. I have had a replacement and worked great for a while and then I am now getting the same message. I am very good at cleaning the vacuum so don’t understand the problem!! Not much help on the website!
Siren Le F.
My order never arrived and they keep telling me to contact the post office. I've already contacted the post office multiple times and they keep telling me to contact Shark Robot, who then keeps insisting that I contact the post office. There's $100 worth of merchandise that I never received and it's starting to look like they're trying to keep the money without replacing it.
Alyssa H.
I have ordered posters, Vinyls, and similar accessories through Shark Robot. Although delivery can take quite some time, the products are always high quality and as advertised.
Tara Bippityboppityboo H.
Ordered a vinyl in July, said it was coming in October, emailed them and was told early November and still no sign of it, so have emailed them again.
