SharecareReviews of sharecare.com

I had to take a Leave of Absence from my work due to an injury that occured at work. I went to the doctor to get the accommodation request filled by filling out the necessary paperwork. I then was informed about ShareCare a third party company they use to fill out forms. The first time they filled out my form it was done incorrectly. Called for a correction, got the updated form, still wrong. Called again, waited a week, got nothing back. Called a third time, just received updated form AGAIN, IT IS STILL WRONG AND FILLED OUT INCORRECTLY. I don't know what is so hard to understand with this company that they can't fill out a simple form right. Working with them has been a nightmare and I have to call back yet again to get it corrected once more because they can't do their job. Horrible company, I have to have the form submitted by a certain time and I can't even get it filled out correctly. I'm never going to another doctor who uses Share Care ever again I will avoid them with my life, the incompetence of these people is baffling.

I went to Dr #1 for a problem and an xray was taken. I wanted to get second opinion from Dr. #2 and he asked for a copy of my xrays. I contacted Dr #1 office to request a copy of my xrays and they referred me to Sharecare. I filed a request with Sharecare which explicitly indicated in several places that I needed a copy of the xray by a certain date, and that i was willing to come by and pick it. Several days later, and still before my appointment with Dr. #2, I received and electronic request for a $6.50 fee for the xray cop which I paid immediately by credit card. Sharecare did not respond to me prior to my appointment with Dr. #2, so he had to do another xray. About a week after my appointment with Dr.#2 I received in the mail a copy of a written report from my visit to Dr. #1, but no xray. I can only conclude that, like many other large businesses in monopolistic positions, they do not care about customer satisfaction, only they profit margin.

They have a 30 day turn around for records & they do not account for any emergency situations. They provide wrong contact information & do not respond to email correspondence. The staff is argumentative & as unhelpful as it is possible to be. My doctor is lovely but having this company in charge of my records makes me extremely uncomfortable.

Horrible. Took me 3 months to get the correct records. They have a serious language barrier and couldn’t understand the specific records I needed because two doctors offices had the same three acronyms in their name. Then, they took so long to send me the correct records that I had to keep rescheduling my appointment. Text, phone call, email,…I tried them all. None of the staff understood their mess up. And the doctors’ office? “Nothing we can do. They manage the records.” Nightmare all around!!! Guess this is what happens when you are more interested in cheaping out than actually being efficient and effective at managing your clients’ records.

This company is horrible. My doctor uses them to fill out forms for accommodations and they are beyond shady. They charged me $30 to fill out a form and filled it out incorrectly. Now they want another $15 to correct their error. I cannot believe OrthoCarolina uses such a shady outfit. They should be ashamed that their patients are being ripped off in this manner.

I have been asking for my health records, specifically x-rays and MRI's so that I could get a second opinion from a neurologist. I've been asking for over TWO months!!!!! And with each submission for records, sharecare customer service or the sharecare website finds a way to drop information, screw up the dates of service or just royally lose my application. I've had to pay invoices for "records" that don't include any information at all, just to get sharecare to talk to me. My health is suffering as decisions are being delayed!!!!!! Now I'm just going to get my films direct from my orthopedist. It's a shame that they have paid for the sharecare service and I have too, but then we have to bypass sharecare to get my records to the neurologist.

I've been out of work on disability and the checks stopped coming because sharecare was apparently waiting on me to pay them to fill out some papers. Let me spell it out. These people do not give a single thought to your health without wondering how they can wring every penny out of you. I never asked for this. I never asked them to fill out anything. This is no better than a crackhead washing your windshield at a red light against you wishes and threatening to call the cops if you don't pay. These people are actual criminals in my eyes and it sickens me that we live in a country where this kind of practice is not only legal but encouraged. If I could give them negative 5 stars every day for the rest of my life until this company is rightfully shit down I would. But what good would that do aye? It's not like any of us had a choice as to whether or not we deal with these people.

They can not seem to get a request completed correctly the 1st time you have to call back a few time then they will take additional 7 days to complete their mistake. They delay patient's care almost daily waiting on them to do their job efficiently. Horrible processing team