SharecareReviews of sharecare.com

I agree with all the negative reviews posted about Sharecare. This is, without a doubt, one of the worst medical records copy services I have ever dealt with. The lack of accountability, poor customer service, and excessive hold times are absolutely unacceptable. Waiting over an hour to speak with someone is ridiculous, and it makes no difference whether you call first thing Monday morning when they open or later in the afternoon on a weekday. At this point, I am not sure whether the problem is understaffing, poor management, or both. I did speak with a supervisor based here in the United States, who assured me that she would look into the issue. I sincerely hope she follows through, because this company’s service is in serious need of improvement. One of the most frustrating parts of dealing with Sharecare is speaking with agents located in the Philippines. Rather than making the process efficient and straightforward, the calls often involve unnecessary questions that only add to the frustration and waste even more time. Customers should not have to repeatedly explain themselves or jump through unnecessary hoops just to obtain the service they need. 😒 Sharecare needs to take a serious look at its customer service operations, staffing, management, and overall process. Customers’ time matters, and waiting over an hour for assistance should never be considered acceptable business practice. Based on my experience, this company has a long way to go before it can provide the level of service customers deserve. Overall, dealing with Sharecare has been an extremely frustrating and disappointing experience. I would not recommend this service unless significant improvements are made.

This is the worst interface and worst customer service I have ever encountered. It is pointless, ill-conceived, poorly executed, poorly managed, unresponsive, time intensive, user-unfriendly and irresponsible. It puts patients at risk since it is nearly impossible to obtain or transfer records in a reasonable time frame. It is unconscionable that regulators have not stepped in to prevent this company from having access to financial and health data for millions of people. This company needs to be shut down, with punitive damages assessed.

Horrendous company, beware of sharing your health info with them or using their services!

If your doctor uses Sharecare to handle medical records, prepare yourself for an incredibly frustrating experience. This is by far one of the worst companies I have ever dealt with. Do not waste hours calling and following up expecting them to properly handle your medical records request. In my experience, nothing gets resolved, the work is handled incorrectly, and they even send medical records with the files completely empty. Trying to obtain something as basic and important as your own medical records should not turn into this level of frustration and wasted time. There is a reason this company has so many one-star reviews. Based on my experience, one star is more than deserved. Consumers should continue sharing their experiences publicly so medical providers understand the kind of service their patients are dealing with when they outsource medical records to Sharecare.

worst company ever!!! you have to micro managed them to get any results.

Law Firm representing a client. Requested medical records in June 2026. They were sent via fax to the firm. We then requested the billing records. Waited for over 6 weeks. We were on hold for over an hour to get through to a representative and were told the request was canceled. The representative told us that we owed just over $2 for copying charges so that could be the reason. We didn't know about the outstanding invoice, so we paid it immediately and she reopended the request. Informed that medical bills would be mailed within 7 to 10 business days. She offered to request a fax and said it would be done within 48 hours. Received a fax saying the records must be mailed to a physical address. Once again, resubmitted the request. It will be another 7 to 10 business days. Very annoyed that an invoice was never sent.

This company is absolutely horrible! I have called everyday for a week trying to get a form filled out & sent back for my short term disability. It’s past due & I told them it was urgent or else I would have to start completely over with the original paperwork! Which means they will charge me all over again. They also want me to pay for this form which should have been included with original paperwork. Sedgwick sent them the form on 8/26 but they stated they never received it. So I had Sedgwick to send the form to me personally & I would make sure they received it. They confirmed over the phone they received it on 9/1 , not considering the original date sent was 8/26. Every day every phone call they tell me I will receive it later that same day or the next morning. From reading other reviews this is normal business practice for them. I will certainly let my Dr know this is a huge problem with them & they should consider finding another company. Also, I’m recovering from a multi level fusion, my focus should be on healing not stress from calling Sharecare every day!

After waiting weeks just to be contacted to pay for this predatory company's "service", I had to spend days chasing down my documents to be told they still had "24 hours". I was finally called today, 27 days later, by my husband's surgeon and was told the papers were ready. They had the wrong name on them. This is a useless predatory company and any doctor using this relatively useless service should be ashamed of themselves. It takes office staff more time to constantly be fielding calls from concerned patients asking where disability and FMLA paperwork is. If you work here and do this kind of shoddy work, you should also be ashamed of yourselves and at least strive to not violate HIPAA laws and put the wrong patients information on documents. Repulsive and we cannot wait to be a part of the class action lawsuit. Luckily for us, the company my husband works for is aware of this horrible company and encouraging their customers to use anything but this service. This company will single handedly cause so many deaths of stress. The documents were not completed in time so we provided Share Care with the relevant statutes and demanded a refund and were refunded. We will never again use any doctors office that associates with this disgrace of a predatory company.