ShapeShiftReviews of shapeshift.com

Great fast service 🙂

I've been a long time user of the KeepKey wallet and recently moved from the soon to be deprecated Chrome app to the ShapeShift web page to send a transaction. Unfortunately the "Medium" speed fee allocated by ShapeShift was woefully small for the market conditions at the time, so the transaction became stuck in the mempool. This was an important transaction for which I could not wait days to be mined, so I had to pay a substantial fee to have the transaction accelerated. I decided to report the issue to ShapeShift so that they would at least know the impact of their faulty (at the time) fee selection algorithm. I was very surprised and pleased when the customer support team responded to me apologizing for the issue and offered to refund me half of the acceleration fee! This is clearly exceptional service where they went above and beyond and I applaud them in their effort to help make me whole again.

This was a very difficult process to recovery my account. One thing another. First the needed device upgrade process. Then, entering the 12 word recovery sentence. The the surprise passphrase, that wasn't in the recovery instructions. I still don't know the benefits of a passphrase. The the very long time waiting for the initialize device, because the passphrase was enabled, which I don't know why, or what it is suppose to do. Finally, I was able to disable the passphrase to get the recovery to work. Very tedious indeed.

I thought I had lost my cryptos when I sent them to Portis and their helpdesk helped me get them back: good customer service, thank you and congratulations.

Excellent team. If you think issues are hard to resolve when you know what your doing. Try getting good help when you don't. I am new to the crypto scene and these guys got the luck of winding up with me, a newbie in the learning process. Fortunately for me, this team is great and their site and their assistance makes it easier, so that even the unable become able. Kind and curtious with a great response time and a knack for truely wanting to help you get any issue resolved or your questions answered. And they stick with you until your satisfied. I am new to crypto and my computer skills and knowledge aren't much better. And my errors aren't exactly commonplace. But I have had plenty of experience with customer service people over the years through many companies. And with this team and company I feel more than confident I will get through this challenge, and succeed knowing there are great people like these guys on board. Many thanks to their humanity as well.

I accidentally made three double spends from my exchange into Shapeshift. They were not accusing me or mad at me at all. Together over a week and a half their tech team and I resolved the issue to get rid of the three unconfirmed transactions. It was complicated and did not work at first but their extra effort saved the day. Thanks

I contacted the customer service team in a frantic mess after hours. I'm new to the Portis wallet and though I'd lost my unsupported ERC coins to the deep bowels of the interwebs. Customer service contacted me promptly and reminded me I could just import my Portis wallet into Metamask until they're supported. What a lifesaver! I was able to add their contact address, ship them off, and have since earned profit. Thanks!

I've had quick responses whenever I needed help. They have definitely met my expectations.