Benoit C.
Fast response
Contacted customer support about my Keepkey and they got back to me right away with solutions. Out of several solutions one worked. Excellent and friendly support.
Experience a completely new ShapeShift — the most secure and user-friendly crypto platform in the industry. Buy, sell, send, receive, trade, track, and hodl most major cryptos in a non-custodial way.
ShapeShift (shapeshift.com) has 191 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Benoit C.
Contacted customer support about my Keepkey and they got back to me right away with solutions. Out of several solutions one worked. Excellent and friendly support.
Frédéric
Few troubles with my KeepKey and the team has been helpful. Thanks for your swiftness.
Response from ShapeShiftJun 7, 2021
We appreciate your positive feedback! We are happy to help should you need assistance. Thank you!
Dylan R.
I was logged out of my account and could not log back in. I tried the forgot password feature and got an error message saying to contact support. I did so and received a quick reply back. I would have to say the response time would have been maybe one day but it could be less. After messaging with the support admin I received instructions on how to get back into my account. I followed the steps and was able to get back into my account. Overall the experience was fast and friendly.
Response from ShapeShiftJun 7, 2021
Thank you for taking the time to share your experience. We're glad to help!
Alfieri L.
Just in a nut of shell: A great support!
Response from ShapeShiftJun 7, 2021
Thanks for your good feedback!
Richard L G.
Great support. I had a Keep Key that was not showing the coins I had transferred to it were still there! Not only did they help me fix the bug, the login at the site was much easier once I got assistance about the fix! Thanks Team!!! Great work!
Response from ShapeShiftJun 7, 2021
We're happy to know you're delighted with the service! Thank you for the feedback!
Luca C.
Very positive experience. Great customer support, i had a problem and thanks to the expertise of the staff it was solved right away. I recommend everyone to join this great team as soon as possible!!
Response from ShapeShiftJun 7, 2021
Thank you for your kind words! Let us know if you need assistance and we'll always be happy to help!
Scott H.
ShapeShift.com is one of the few websites I deal with when it comes to my cryto. If you have any reservations, don't worry you'll be excited about your desicion. You guys rock!
Response from ShapeShiftMay 5, 2021
Thank you for your kind words! We appreciate you leaving a review and wish you the best as you navigate the exciting world of crypto!
I A.
Great staff, that kept with it till I could retrieve my coin Ads online that I could swap bch on the platform, turns out you couldn't and as result my bch was stock for 4 months...
Response from ShapeShiftMay 5, 2021
Thanks for the review and we certainly hope our support staff has helped you with your inquiry.