Experience a completely new ShapeShift — the most secure and user-friendly crypto platform in the industry. Buy, sell, send, receive, trade, track, and hodl most major cryptos in a non-custodial way.
ShapeShift (shapeshift.com) has 191 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Gray M.
I love all the updates, new features and UI improvements lately! Keep them coming!
Response from ShapeShiftNov 22, 2022
Hello there! Thank you for the 5-star rating and for taking out time to provide your feedback. We're glad you're loving the new features and improvements on the platform. Feel free to reach out to us if you have any feedback/suggestions. Thank you for being part of the community. Have a good day!
Karl W.
Had an issue with my Keepkey and Co tactes support for assistance. They replied within a few minutes and help sort the issue. Excellent customer support.
Response from ShapeShiftNov 22, 2022
Thank you so much for your 5-star review! We're glad that we're able to assist you with your concern and was satisfied with the support you received. Please don't hesitate to reach out to us if you have questions or need assistance. Thank you for being part of our community. Cheers!
Slick N.
Shapeshift is an awesome platform, which embodies the true spirit of web 3. Professional and always there for you. Very much recommended!
Response from ShapeShiftNov 17, 2022
Thank you so much for taking the time to submit your feedback and for giving us a 5-star rating. We would appreciate it if you can recommend our platform to your friends and family. If there is anything we can do for you, just let us know. Have a wonderful day!
Felix K.
I was new too Crypto and decided a hardware wallet is the best option for me. I didnt used it for like 10 months and then i had big trouble with updating may wallet, so i wrote a ticket and they helped me. Very friendly and Helpful People at shapshift. I created the Ticket over Discord
Response from ShapeShiftOct 4, 2022
Thank you so much for your feedback! We're glad that you're satisfied with the support you received. Please don't hesitate to reach out to us if you have questions or need assistance. We appreciate you for being part of our community. Cheers!
mcwong
My interaction with ShapeShift was not with them directly. They provide the customer support for Coincap.io and I was reporting a scam platform in an effort to get it taken down. The response from a Customer Service agent was prompt and helpful. A few days later, the scam platform was not accessible anymore but I do not know if this is due to action taken by ShapeShift or not.
Response from ShapeShiftSep 24, 2022
Thank you so much for your feedback! We're glad that you're satisfied with the support you received. Please don't hesitate to reach out to us if you have questions or need assistance. Thank you for being part of our community. Cheers!
Ro
Sehr schnelle und kompetente Antwort, auch für Laien sehr gut zu verstehen
Response from ShapeShiftSep 24, 2022
Thank you for taking the time to submit your feedback. We really appreciate it. We're glad that we're able to assist you with your concern. Please don't hesitate to reach out to us if you have questions or need assistance. Have a great day!
JimP
I was concerned when Shapeshift/KeepKey migrated from a centralized model to a decentralized business model that the level of tech support might suffer. I am pleased to report that, since the transition, support is even better now than it was in the first place. First rate service from people that care about your success....what more could you want???
Response from ShapeShiftJul 25, 2022
Thank you so much for your feedback. We're glad that we're able to assist you with your concern and that you're satisfied with the support you received. Please don't hesitate to reach out to us if you have questions or need assistance. Have a great day!
Richard K.
Took a few days to resolve the problem but I got consistent support and timely feedback that eventually resolved the problem which ended up being on their end.
Response from ShapeShiftJul 18, 2022
Thank you for taking the time to submit your feedback. We really appreciate it. We're glad that we're able to assist you with your concern. Please don't hesitate to reach out to us if you have questions or need assistance. Have a great day!
