ShapelyReviews of shapelyco.com

I have had the money come out of my bank but no email confirmation or anything. This is surly a scam!

I ordered on 26/01/23 and received a confirmation email (in junk) and nothing else. No idea when (or if) it will be dispatched.

Bought from there website following seeing an advert, goods have still not arrived, from the tracking the order has been processed and not sent, I have contacted them twice for an update with no response, not sure if I’ve been scammed!

I ordered two items on January 17th. It is now 4th February and despite checking daily my order has not been dispatched. I have contacted the customer service department twice. They did reply after 48 hours to my first email but it was very generic - telling me how to track my order. I paid for the items on 17 January and am about to reclaim from my bank on the basis that this company have no intention of delivering my items and making good their order. Very disappointed.

Scam company. You will not receive the goods or be able to contact them

Bought the snatched bodysuits. They're terrible quality, the straps don't stay where you adjust them too, it doesn't support your chest. Overall poor quality. Asked for a refund and was denied. Poor customer service.

Dishonest company. Their return policy indicates that final sale items will be CALLED OUT on the product page and/or check out. I always check the return policy prior to purchasing items online because you never really know if they'll fit, and I don't buy final sale items unless I have experience with the company. Nowhere on the product page or checkout was there a CALL OUT indicating that the item was non-returnable. Had there been anything indicating that they were non-refundable, I would not have purchased the items. I received the items almost 3 weeks after purchasing, they fit terribly despite following their size guide, and the material was flimsy and did not match the photos they use for marketing. No support, no snatched look. I immediately initiated a return with no response from the company for about 10 days, as which point they told me the items were non-refundable because they were part of a 2 for 1 sale, and to review their return policy. I did review their policy which did not explicitly state that the promotion items were exempt, I also reviewed the product page and checkout page again and there were no call outs indicating final sale. Come to find out that they HID language about the 2 for 1 items being non-returnable under the "product details" tab - you know the tab you click on to get info about the material the product is made of and physical info about the item? Keep in mind, this info is in fact HIDDEN unless you click on the "product details" tab. Yeah, so they do the exact opposite of the "call out" that they state in their return policy, and instead slid that little piece of very important information into a tab you would not normally click on for information regarding returns. FURTHERMORE - these sneaky jerks have marketed it so that anyone in their right mind takes advantage of their 2 for 1 promotion, because why buy 1 for the same price as 2? This immediately exempts them from being able to return (according to Shapely) the products. So not only did they hide important information about return eligibility, their return policy claims to be transparent, but then they also trick people into make non-refundable purchases. This is not only dishonest and sneaky, it is a straight up lie and a scam. If they want to be a real business, they need to act like one, they cannot hide important information regarding returns.

Ordered on 18 January, and received a despatch & tracking email fairly quickly. Within said email, it states that a “last mile = yodel” reference has been allocated, then nothing for weeks, then further updates saying that it was leaving a facility in China. Still no sign of products ordered, despite all the claims on their adverts & instagram collabs claiming that the product would despatch from UK and delivery could be expected within 4-6 days. Only when you dig further do you see the very fine, very elusive print that says that the product comes from China, may not match images from adverts, and that delivery times are longer - AND that there is no option to return them. Part of the attraction was the rave reviews on social media - but oh how I wish I had checked Trustpilot first. So disgusted with the lack of response from customer service & from the huge variations from what they claim in adverts versus what they promise to deliver versus real life (my experience so far is just not receiving anything, with the disappointment of others who actually received something added) - so disappointed and will be seeking a full refund. Most likely have to go via my bank.