ShapelyReviews of shapelyco.com

Name: Shapely
Address: 447 Broadway, New York, NY, 10013, US
Rating: 1.9

1.9645 reviews
Clothing & Underwear
447 Broadway, New York, New York

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Shapely

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About Shapely

We specialise in figure sculpting, ultra comfortable shapewear!

Shapely (shapelyco.com) has 645 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.

Also known as: shapelyco.com
Website: shapelyco.com
Category: Clothing & Underwear
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 80% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Shapely reviews

Showing 481 reviews with 1 star · Clear filters

S T.
Nov 14, 2023
Worst Customer Service EVER
Update: 03 Jan 24. So 3 months on and I have not received the product or a refund I have requested dozens of times. 15 emails to customer services and I keep getting told the order is on the way. I have requested a refund 6 times and each request has been ignored. Worst Customer Service EVER! Order made on 28 October, order still not received. 6 emails to customer support - all ignored, no response. Dozens of message to the chat support - all ignored no response. Messages sent to IG profile, all ignored no response. I really thought I had found a magic product, but the customer service is so bad that I am regretting ever ordering. Waste of time and money. DO NOT order from them.
Response from ShapelyJan 3, 2024
Hello there - We sincerely apologize for the inconvenience you have experienced, and we appreciate you bringing this matter to our attention. We are actively investigating the issues you raised and will take immediate steps to rectify the situation. Our team is committed to resolving this matter for you as quickly as possible. Please provide us with your order details, and we will prioritize your case to ensure a swift resolution. Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust. Yours Truly, Shapely Team
Sarah K.
Nov 11, 2023
Avoid
I wish I’d done a quick google of this company before being sucked in. Ordered 2 bodysuits. They are completely unfit for purpose. Despite being my size based on info from the site and even when putting on thinking they were going to do the job (they were the right struggle to get on over my bum/hips) they offer next to no support to the stomach area and are just no use. I requested a refund but have been told ‘due to hygiene reasons’ they only offer store credit/exchange. They are suggesting by saying it’s for hygiene reasons that the garments can’t be resold so what difference is it if they refund or exchange. They very clearly will re sell the garments and so they should be offering the option of a refund. Going through consumer rights as I can see on here that others have had refunds for the same product so believe I should receive this.
Response from ShapelyJan 3, 2024
Hello Sarah - Thank you for taking the time to share your feedback with us. We genuinely appreciate your honest review, and we apologize for any inconvenience you may have experienced with our product. Please reach out to our customer service team at [email protected] so we can assist you further with your concern. We are committed to ensuring our customers are satisfied with their purchases and will do our best to find a resolution that works for you. Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust. Yours Truly, Shapely Team
Jade S.
Nov 9, 2023
DO NOT BUY FROM THIS COMPANY!
I wish I had read the reviews before purchasing from this company! Ordered the bodysuit but it doesn’t do what I wanted it to and so tried to start a return. Despite meeting all the return criteria Shapely would not accept the return stating they are a small company and therefore do not offer refunds. Last time I checked my consumer rights this was not a reason to not offer refund??? This company is a sham, obviously spends money on bombarding you with advertising on social media but should be focussing on getting the basics right. Customer service was awful, email communication was sparse and the chat function useless. I’m out of pocket with a product that I will never use!
Response from ShapelyJan 3, 2024
Hello Jade - Thank you for taking the time to share your feedback with us. We genuinely appreciate your honest review, and we apologize for any inconvenience you may have experienced with our product. Please reach out to our customer service team at [email protected] so we can assist you further with your concern. We are committed to ensuring our customers are satisfied with their purchases and will do our best to find a resolution that works for you. Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust. Yours Truly, Shapely Team
Samantha
Nov 9, 2023
Will not offer refund
Edit - 3rd Jan. I finally agreed to the exchange for a smaller size. As predicted, they are too tight around the thighs, and the stomach control banner is still... not on the stomach, but around my waist! Complete waste of money but I am not paying to send them back again, as I had to pay for my own return. Ordered stomach control knickers. They arrived and and the control panel is not on the stomach section but on the waist. Contacted customer service to ask for a refund. They replied straight away to offer an exchange to the size down for free. I replied to say they would be too small and could i have a refund instead. They are now ignoring me and I can't comment on their Instagram page as it gets flagged as spam!!!
Response from ShapelyJan 3, 2024
Hello Samantha - Thank you for taking the time to share your feedback with us. We genuinely appreciate your honest review, and we apologize for any inconvenience you may have experienced with our product. Please reach out to our customer service team at [email protected] so we can assist you further with your concern. We are committed to ensuring our customers are satisfied with their purchases and will do our best to find a resolution that works for you. Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust. Yours Truly, Shapely Team
Danielle P.
Nov 9, 2023
Unfortunately this company has failed…
Unfortunately this company has failed me. I have ordered from them once last year with no problems but now I have to write this bad review. I placed an order with them back in September for 2 bodysuits. They sent out the wrong size items so had to chase it up as to what they were going to do about it. Anyway after going back and forwards a few times with emails they told me stock will be in at the end of October as they didn't have any of the items that I originally ordered. I said that's fine. I've emailed them on the 3rd Nov and on Monday just gone and all now I haven't heard from them. They have given me NO communication, no updates nothing. Ive had to chase this up over and over. They have my money but I have no items. Due to take this further as they have basically robbed me which I will not let slide under any circumstances!
Response from ShapelyJan 3, 2024
Hello Danielle - Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you have experienced with your recent order. First and foremost, we extend our sincere apologies for the mix-up with your order and the subsequent communication lapses. This is certainly not the level of service we strive to provide, and we are genuinely sorry for any frustration this has caused. To address your specific concerns, we would appreciate the opportunity to resolve this matter promptly. Could you please provide us with your order details or contact information at [email protected]? This will enable us to locate your order quickly and take the necessary steps to rectify the situation. Thank you for your patience and understanding. Yours Truly, Shapely Team
Steph
Nov 7, 2023
Item is NOT as described on the…
Item is NOT as described on the website. Material is cheap, the clip part hangs low down and squashes your boobs. Packaging was awful too. If I could give a no star review I would. DO NOT BUY FROM THIS COMPANY
Response from ShapelyJan 3, 2024
Hello Steph - Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you have experienced with your recent purchase. We take customer satisfaction very seriously, and your concerns are important to us. We regret to hear that the item did not meet your expectations. Regarding the packaging, we apologize for any shortcomings. We strive to ensure that our products are delivered in pristine condition, and we will address this issue with our packaging team to prevent similar occurrences in the future. Please reach out to our customer support team at [email protected] so that we can address your specific concerns and work towards a resolution. Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience. Yours Truly, Shapely Team
Erin B.
Nov 3, 2023
I’d give it minus stars if I could
I’d give it minus stars if I could. It took several weeks to arrive. The quality of the items are terrible. I messaged them to ask about a refund because the items were not as advertised. They said they only did exchanges. I pointed out that it says on their homepage ‘returns and exchanges’, so that was misleading. They eventually offered me a refund if I sent the items back. It’s been 2 weeks since the items were delivered back to them and no refund. I’ve tried contacting them but I’ve had no response. I’ll be contacting my bank in the morning and reporting them to trading standards. Please avoid this company at all costs.
Response from ShapelyJan 3, 2024
Hello Erin - We sincerely apologize for the inconvenience you have experienced, and we appreciate you bringing this matter to our attention. We are actively investigating the issues you raised and will take immediate steps to rectify the situation. Our team is committed to resolving this matter for you as quickly as possible. Please provide us with your order details, and we will prioritize your case to ensure a swift resolution. Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust. Yours Truly, Shapely Team
LC
Oct 31, 2023
No service delivery and false advertising …
Nothing is as per their advertisement and promise. 18 days since my order, it has not even been dispatched. No response on emails for days. No assistance. I made a massive judgement error in purchasing this product. I should have looked at reviews first but was desperate to have it delivered before a formal event. Would not recommend this product or service to anyone.
Response from ShapelyJan 3, 2024
Hello LC - We sincerely apologize for the inconvenience you have experienced, and we appreciate you bringing this matter to our attention. We are actively investigating the issues you raised and will take immediate steps to rectify the situation. Our team is committed to resolving this matter for you as quickly as possible. Please provide us with your order details, and we will prioritize your case to ensure a swift resolution. Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust. Yours Truly, Shapely Team

ShapelyReviews of shapelyco.com

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