ShapelyReviews of shapelyco.com

My order took quite a while to arrive. The items do not fit correctly and I've messaged 3 times to start a return with no response. It seems they only respond to positive reviews on here. Would not recommend.

Wish I'd checked here before purchasing...... items took weeks to arrive and when they did they are cheap obviously from China and made absolute zero difference. I have emailed and messaged via Chat many times to return the items for a refund but so far have received no response. The customer service isn't even dreadful it's none existent! I will be returning these via the address on the parcel and I will be expecting a full refund before reporting to Trading Standards. Serves me right for being sucked in by an add! Lesson learnt.

Well, the same as everyone else. You can't get in touch with them, they give no refunds. Absolutely avoid at all costs.

The product took a while to arrive. I stupidly ordered three bodysuits as they were on special. I tried one and wore to see how it felt. It didn’t offer the bra support I had hoped for and the hooks were very uncomfortable. I have two completely untouched body suits and they won’t give me a refund. They offer an exchange to a different size or a credit. I don’t want either as the size is not a problem and the hooks will be the same on all products. I have looked at their website and they only sell three items non of which I want

I wouldn't even give this Company 1 star. Worst experience I’ve ever had with any shop. Beware as due to paid ads and search engine optimization, they come up number 1 on google when you search for shapewear. They are the worse shapewear I have ever seen. Even though I paid £100 for 3 items (and that was after discount!) I ordered in October after advice from their customer service on what size to order. The items didn't arrive when they were meant to. I got a dispatch email from the courier 2 weeks before the item even got sent to the courier. I asked Shapely for an update and they said they'd update me but never did. When the items did arrive, they were in a Chinese branded bag with no mention of Shapely. My complete order was not there either - an item I ordered was missing. The items weren't even worth trying on. I ordered the same size in every item as advised by them and they were all completely different sizes. The quality was actually the worst I have ever seen when it comes to clothing and underwear. See through, cheap material that looked like it would rip if you tried it on. You are basically ordering through a US shop who then instructs a shop in china to ship the order. I emailed (as soon as the order was received) about the missing item and quality of the items and my email was completely ignored. I have finally been given a return address (at my own cost) but they will not respond about the missing item - they have said they will only refund items returned so again no mention of what I am meant to do about the item I didn't receive. I have requested an immediate refund and will be reporting them to trading standards if I do not receive this by the end of the week (I have been waiting for a proper response since end of October. I’ve now not received any communication from her for weeks again. I’ve reported her to trading standards and you should do the same. Disgusting that people think they can get away with this in this day and age. Suckered by the marketing, don’t get caught out! If I could give this zero stars I would. Cheap, poor material from China. Made no difference to my shape at all. Don’t believe the hype about a “snatched waist” etc. it’s absolute rubbish! The worst bit is that their website says easy returns but the catch is that “as a small brand” they don’t give cash refunds only store credit which is worthless as the products are absolute I feel like they have stolen my money and given me nothing in return. Update 8th Jan: Shapely continued to ignore my emails about a refund and when they did were ignoring my query about one of the items never arriving. They eventually replied on 5th December saying if I returned (at my cost) what I received (tracked delivery) then they'd issue a refund for all items including the missing item. I returned the items (costing me around £20) a few days later and I am yet to receive any contact from Shapely what so ever (apart from on 3rd Jan - see below). They then responded to my review on trustpilot on 3rd January asking me to reach out to the customer support team for help - which I had done countless times already. Still is and remains the worse Company I have purchased from. I'm still out of pocket and don't even have the poor quality items in my possession now.

I ordered from here early October and the items took over a month to arrive. It’s now clear to me that the seller orders the items cheap from China or similar and orders them from there when she receives your order and then ships them to you, which is the reason for the delay. She will then tell you that she doesn’t accept refunds, which is illegal in the UK for goods bought at a distance (ie online). When I reminded her of this, she said she will give me a refund when I return the items. After sending these at my own expense, she has of course gone quiet despite me having proof that they’ve arrived. I’ve now not received any communication from her for weeks again. I’ve reported her to trading standards and you should do the same. Disgusting that people think they can get away with this in this day and age.

DO NOT PURCHASE. Worst customer service I have ever experienced. Suits are poor quality but they won’t respond for me to return. 5* reviews and easy returns it’s all lies. I am going to the consumer ombudsman to get a refund.

If I could give this zero stars I would. Cheap, poor material from China. Made no difference to my shape at all. Don’t believe the hype about a “snatched waist” etc. it’s absolute rubbish! The worst bit is that their website says easy returns but the catch is that “as a small brand” they don’t give cash refunds only store credit which is worthless as the products are absolute rubbish. Don’t get suckered by the marketing and promotion, avoid at ALL costs!