ShapelyReviews of shapelyco.com

CAUTION: Will not refund. Despite it being a breach of UK law, Shapely will not refund goods, only offer credit . Returns are not easy, they do not want ro supply a returns address. Absolute Scam! It is illegal under distance selling regulations to not offer refund. Terrible customer service. Report the company.

If I could give 0 I would have. I emailed within the exchange period time frame about changing size as the one I ordered which was my size was not up to spec and did nothing. So I thought the quality was pretty poor. I had an email back saying I can’t get a refund but happily exchange or give me gift vouchers. I was happy to exchange. I had no reply. I emailed numerous time after and not single reply. I tried again contacting via the website - ignored again. The chat doesn’t work. So for anyone looking to buy be cautious as they will send you a poor product and take your money.

Completely avoid this company - I got scammed by their returns policy. I got shapewear - it was pretty naff quality (found better on Amazon) and didn’t fit. I was told you can’t get a refund for “hygienic reasons” but they will allow returns in exchange for another item… Odd policy if it’s for hygienic purposes! So I return the shapewear as their policy states with tracking, then surprise surprise! I get completely ignored. I was told once my return was complete (tracking shows it arrived) my new shapewear would be sent. It’s been 12 days and not a peep to be heard from them. I’ve tried emailing too - nothing. Absolutely avoid at all costs, their reply time was days not “a few mins” and from start to finish this has been a joke. I’ve contacted my bank for a refund, if this has happened to you try contacting your bank or if you want to risk buying from them use your credit card or PayPal! Update - 29/02 shapely have finally responded after ignoring me for over 3 weeks and will be sending another item!! I still 100000% would not recommend.

Ordered 2 sizes as wasn’t sure which would fit and as the website said it was easy returns. Contacted them about returning the one size and was happy to have store credit but when I asked how to actually go about the return I had no response. That was 4 days ago. The online chat is useless,I only had the automated reply. Don be a sucker like me and order from them. I hope more people search reviews for this company before they order!

As all the other mugs in the UK sucked in to hype, took 2 weeks to come which from reading reviews i was lucky or not so lucky as load of rubbish, like everyone else saw the easy returns now delving into their not so easy return policy you cannot get your money back. Duped to waste my money on inferior goods which you can get for under £10 on amazon, don't waste your money.

Please don’t waste your hard-earned money like I did. Poor quality, terrible fit. No support in any way and no refunds. Left with two bodysuits I’ll never wear. Might be useful for dusters!

Zero stars absolute rip off after lots of emails they agreed to refund but I had to return the item via tracking cost £8 have proof they received it that was over 2 wks ago since then they have ignored every email I’m taking them to the small claims court total disgrace

My order never arrived and when I wrote to them on several occasions, they just repeatedly sent me a tracking link which told me nothing after the 3rd Jan