ShapelyReviews of shapelyco.com

The snatched body suit is way too long, it doesn’t fit in the areas it’s supposed to fit and does not do what it claims on the website. Shapely are refusing a refund even though the items are not fit for purpose, the refund link in their website does not work. They will accept a return for store credit but not for a full refund. An absolute con, DO NOT USE THIS COMPANY

Disappointing experience. The shipping time is very long. I ordered on July 14th and my item didn't arrive until July 24th, by which point the wedding I bought the item for had been and gone and I had to buy the same item elsewhere, luckily that arrived the next day. The returns are not 'easy' as claimed, you have to contact someone through chat or email to set up a return, and it is not free. Their website claims they have 5*s and are 'trusted by thousands'. I'm not sure where these reviews come from because their TrustPilot score is awful. The one positive was the pleasant email I received when I asked where the item was. Unfortunately overall the shipping time is far too long, and the returns process is awful. There are better alternatives.

My items arrived today. I sized down and they’re still giving no support at all, no way I don’t need a bra with them. I have emailed customer services to request a refund. These cost £39.99 for 2 useless support garments.

If I could put -20 stars I would. Poorly made, overpriced, badly sized. I bought two on a 2 for 1 offer due to someone I had followed on Instagram recommending them. Now I doubt her integrity as she was sponsored. You can send them back but they charge shipping and they only do credit note or exchange. Also I bought the recommended size for me and they’re far too big and the material would just not do what they said it did. Avoid at all costs. A disaster!

VERY POOR quality, doesn't hold much in cheap material . Easy returns NOT TRUE...you have to pay the return and get whatever credit in store. All the information you find out when you realise the mistake you have done and want to return the product. I do not want to pay more to get a credit I'm never going to use.

Avoid this company. They use deceptive wording in their advertising and policies. They offer little to no customer service, and are dishonest in their promises. A) ‘easy returns’ as stated on their home page is not accurate. They do not provide return labels, nor do they provide instructions on how to return an item, they simply advise ‘contact us on our live chat or email us’- on their live chat they write ‘typically respond within a few minutes’ when in reality it takes them days. B) They have a section on their website entitled ‘Refunds’. In this section they state the above- returns are easy simply get in touch with us’. When you delve deeper and manage to find specific details they state they do not offer refunds. To entitle their returns section ‘refunds’ is deliberately misleading. Further they do not state there are no refunds available in the section. (Is this not false advertising?) C) They have ‘reviews’ on their website which are 5 stars, yet it is not possible to leave a review on their website. One can therefore conclude this review is not legitimate and is again false advertising. D) Shipping /delivery times- they state your order will be shipped in 7-15 days. They are not transparent in the fact that this actually is 7-15 WORKING days which has been confirmed to me in writing by the company when I (eventually managed to get a response from them about why my order was taking so long to be delivered). In summary, this company deceives customers and offer very poor customer service. 2/8/24: Please note- they have replied to this comment requesting my details, which I immediately responded to but have not heard anything from them so clearly they’re just commenting on these terrible reviews to make it look like they’re interested/care. They don’t actually follow up! I received an address to return my products to (eventually after several emails) and confirmation I would receive a refund- I spent £9 on tracked royal mail delivery as instructed by Shapely. They received my returned items a week ago, I’ve sent two emails chasing them since but haven’t had any communications from them. It’s time to get Trading Standards / small claims court involved. Theft! Law breaking!

Placed an order 2 weeks ago and I'm still waiting for delivery. UPS have said there is a parcel waiting for delivery but I need to pay additional charges...I thought this was all calculated when placing the order. I've found it very difficult to contact anyone to ask about my order and still had no reply....At this moment intime I won't be using this company again and will be chasing a refund for non delivery at this rate.

I too was drawn in by the, at best, misleading Instagram ads, at worst, fraudulent advertising of Shapely. After weeks and weeks, I received dreadful quality garments that did not in any way align with the promises in the adverts or on the website. None of it was accurate, please don't waste your money. If you, like me, were sucked in, then you'll likely have tried to return the items for a refund, as you are entitled to by law, and been told that their policy is exchange or store credit only 'due to hygiene issues'. Lol. Exchange does not resolve your cited 'hygiene issues'. It's purely an illegal policy that they hope you won't challenge so they can keep your money. My story echoes almost all of those in Trustpilot - I asked for a refund, was told I could only have exchange or store credit, I told them this was not legal and I would like my refund please, they then stopped responding to emails. I kept emailing with no response. I then decided it would be best to just return the items whilst I continued the battle for my refund - they responded at this point but it took 3 or 4 emails where I requested the address to return the items to before they actually gave me the address. This is clearly a ploy to delay so customers miss the (also illegal) '14 day returns window'. For others' use: the address I FINALLY got out of them was - 'Bella - Shapely, Unit D82 Pt2, The Old Bath House, Thorncliffe Business Park, Sheffield, S35 2PH, UK'. Make sure to track your return and keep the tracking number. They also told me to include a note with my order number, my full name, my email address, and to list the items I was returning. Still, they told me I was only eligible for exchange or store credit. I informed them that this was against the law, and I would expect my refund within 14 days of them receiving the items back, as per law. I also let them know that if they still refused to do so, I would raise a dispute with my bank and retrieve the money that way. I can see that they're no stranger to bank disputes, so I reminded them that the outcome would be the same and it'd just be a hell of a lot more work for them :) I also screenshot the government website information around refunds that can be found on the government website (google search 'refund law UK'). I then chased regularly and gave them a deadline of today to receive my refund, otherwise I'd initiate the dispute with my bank. Low and behold, the refund has just appeared. This has been probably the most stressful, ridiculous and frustrating online shopping experiences I've ever had. This is an awful, dodgy and unethical 'company'. Knowing my rights helped me stand my ground and so I really hope my experience helps reduce some stress for others.