Shapedpaws is listed under Pet Stores.
Shapedpaws (shapedpaws.com) has 105 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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Starr F.
The product is a scam and doesn't work. Have been trying to cancel subscription since Dec 2025. Removed payment method. Sent another cancellation statement today 9/16/26. They also need to send me a refund. I NEVER signed up for a subscription. It was a one time purchase.
Irene H.
Stop my payments please
Deborah C.
I did look up the product online that I received. Chroma tale is a product that you can use for odor control, but it’s still not what I ordered. I got a refund from my bank in full. Shaped paws is nothing but a scam. You can buy the same product from Walmart and Amazon. KOE. KOE is a kennel odor eliminator. Walmart and Amazon have it for the same price and at least you know what you’re getting. Shaped paws will never send you the correct item, they will send you smaller containers than what you ordered, and will not refund your money. Thank goodness I have a good Bank.
Kat G.
This website is a scam. Took a month to send out the single product I ordered back in November (when they had a better trustpilot score) only to start taking money monthly for a membership that I certainly didn't sign up to and clearly doesn't exist on their website.
Allan M.
The exact same experience as others. My bank has return one payment thus far, not working with them to block any future payments.
terena B.
I tried to cancel my subscription but they kept still charging me. I asked for refunds. I never got them. It took weeks for them to cancel. Still kept taking money out of my account. Still not received a refund. Their customer service is absolutely useless.
Lulu's I.
This is a typical scam company from China. They have used social media content from a different legit company to promote their product, which in my opinion is water with a scent added. The size you order should be 16 oz but they send 3.5 oz. It’s a joke! I’m sure they get some laughs after each order. The sad thing is that I researched the company they are copying (KOE Kennel Odour Eliminator) and found nothing amiss so I ordered only to be presented with the toy size version of a fake product. To make it worse, when I received it I contacted them and told them to cancel any further orders. They did not do this, and another order of the same junk was sent to me. Well guess what guys? My credit card company will be reversing both charges. So you’ve spent money on junk product and had it shipped from China at your own expense. I guess the joke is on you. That’s the chance you take when you decided to live the life of a scammer. Have the day you deserve.
Leah Stargazer L.
Please don't ever support this company. I made a legit order for a product, apparently I ordered a subscription because after the second one arrived I went back to the website to cancel, but it says the only way to cancel is by email. So I emailed twice and have been ignored. I also put in a contact form on the website and have also been ignored. So now I have to change my debit card all because they refuse to cancel people's orders. They don't have a phone number! The third shipment that I don't want is in transit.
