Shake ShackReviews of shakeshack.com

Gave wrong meal and haven't refunded me. Bad customer service. Can't recommend. Very unimpressed. They don't value your patronage.

Food quality was so poor but worst of all is the churros milk shake-be careful all; everyone I know who tried it got sick and was vomiting including my young kids.

My wife just went to the Shake Shack at IFC to order food for take away (at 4pm Saturday 27 July). One of the items was New York Fries which she paid $50 for, only to find that when she open the Shake Shack bag when she got home there was only a small plain fries which means that the staff packed the wrong order yet she still paid for the food she was supposed to receive. I've tried calling the Shake Shack IFC branch telephone number numerous times and it just keeps going to voicemail so they clearly don't take orders by telephone or accept calls for complaints etc. I've sent emails before as well with no feedback. This isn't the first time we've received incorrect food orders from this branch but usually we would just let it go because it's just not worth the effort to go through all of this but this seriously needs to be addressed and people need to know the quality of service is just shocking.

This was Wendy's but 10x more expensive. What a waste of money $28 for 2 single burgers 1 fry and 1 juice drink. It honestly tasted just like Wendy's and you have to order online or on a screen.

This is by far the worst shake shack I have ever been to. I don't like any of them, but sometimes I am with someone who wants a burger from there, but this one no one wants. I have been there before, knew it was a mistake, but I did not think it would mostly go in the trash. This is a place where you order at the counter. They have eat in, take away and delivery. The inside is sort of cute. It is not kept clean at all. Every time I have been stuck here I have had to clean and bus my own table. There are a lot of employees so what they all are doing is beyond me. The person that took my order was nice. I told him I wanted my burger rare. Some of them have done that, some not. So, I asked to make sure and he said it was not a problem. We also ordered drinks and fries. My burger and not only well done, it was burnt. I had to get up and take it back. I handed it to the most obnoxious employee I have come across in some time. As I was telling her the problem, she was tossing it behind her back into the trash (basketball practice maybe). She then said we only make them well done. I told her she just tossed it and now I have to wait for another one, can you at least no burn it. She was so so rude. When it came back it was burnt to a crisp. In the trash it went. My grandson was to have a burger without cheese, as they only have awful American cheese, it came with cheese. He walked his back and another punt into the trash by this horrible woman. It came back with a new bun, with cheese still on the burnt burger. Back again, and this time they remade it and it was so gross, I tossed that in the trash. We ordered lemonade that tasted like water. Their fries are frozen and taste just like something from the frozen section in the discount aisle of a market. We got up and left. Never again. Dirty, bad service and gross food.

Long line up outside. Another one inside. Order online or at the counter...burger was underwhelming. Small. Few toppings. Even double patty with sauce was disappointing. And fries? Just like McCain's frozen. Never never going back. Waste of 35$

Awful service. Tried to chuck me out when I said I was going to go to the loo and another time my friend was ordering food and they chucked me out whilst I was waiting for my order.

I went here yesterday and they gave me a wrong meal and haven't refunded me. Bad customer service. Can't recommend. Very unimpressed. They don't value your patronage!