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Shake Shack Reviews | Read Customer Reviews of shakeshack.com

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Restaurants & Bars
General Restaurants
Shake Shack

SS

Shake ShackReviews of shakeshack.com

2.3215 reviews
General Restaurants
New York, New York

Directions Website

SSShake Shack2.3

Reviews215 About Contact

Overall score

2.3 out of 5

Poor

Average of 215 reviews

Distribution

5★23%
4★4%
3★6%
2★11%
1★56%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

shakeshack.com
New York, NY 10010

About Shake Shack

Shake Shack is an American fast casual restaurant chain based in New York City.

Shake Shack (shakeshack.com) has 215 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.

Also known as: shakeshack.com
Website: shakeshack.com
Category: General Restaurants
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company has not replied to any reviews yet.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Shake Shack reviews

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Hilary M.
Apr 23, 2022
We’ve just been served by a lovely bloke in Gatwick Airport.
We’ve just had a good breakfast at Shake Shack in Gatwick Airport North Terminal. We were served by lovely Thiago who deserves a pay rise, he’s so good at his job and pleasant.
Report
John L.
Apr 17, 2022
Okay it’s a take away but after long…
Okay it’s a take away but after long days site seeing used Uber eats to get this delivered to the hotel extremely tasty burgers has to be said
Report
Michael L.
Dec 14, 2021
Best Burgers IMO
Best burgers in London in my humble opinion
Report
Nicola R.
Sep 19, 2021
Fantastic food and service from Zuber…
Fantastic food and service from Zuber in Shake shack Canary Wharf
Report
thuy N.
Apr 29, 2021
We had a waiter called Zuber from…
We had a waiter called Zuber from Canary Wharf and he was amazing!!!!
Report
Bethany-Rose Y.
Apr 29, 2021
Zubea was an excellent waiter
Zubea was an excellent waiter! Was very polite and catered to our needs. Food was absolutely Devine couldn’t recommend enough.
Report
Nick
Mar 20, 2021
Excellent hamburgers
I have only ever ordered delivery in central London but the quality has always been excellent and good value for what you get. If you want cheap, quick and nasty, use MacDonald's or Burger King instead.
Report
Rick S.
Dec 25, 2020
Best burgers ever!
Best burgers ever!
Report

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