Shake ShackReviews of shakeshack.com

Waited in the car queue for 20 minutes before someone even asked “have you been helped?” I was eager just to get home. On arriving home, the double I ordered was a single, the shakes were melted and one of my orders of fries were missing. I paid $60 for this experience for a family of 3. DO NOT GO to the Shake Shack in Surprise, AZ. It’s a scam, the employees obviously don’t know what they’re doing, and it is INCREDIBLY over-priced. I hope the In-N-Out opening soon will put it out of business.

Line up for 5 minutes to order a root beer float. ‘We don’t do floats’. That’s not what your sign says!

This place opened up in my area months ago and I had no idea what it was until I decided to venture in. Talk about being stark naked. Once in I thought I would take home some chicken nuggets. Everything is ala carte. The nuggets totaled maybe 7 for a grand total of 8.66. All I can say total rip off. How on earth does a place like this stay in business? Save your hard-earned cash for a better meal.

Don't even come here don't even apply they're very rude they lie out their ass they say they're hiring all positions several people applied they didn't hire anyone they are not hiring at all

Tried several times to call the restaurant to discuss dietary preferences without success prior to ordering online.... Not good if one has allergies.... Maybe after reading this, Shake Shack will take calls!!!

Revolting. Stone cold, absolutely nothing like the photographs. Worst burgers I have unfortunately had. Do not waste your money.

Food was cold, truffle fries had no sauce, and the milkshakes clearly were made in machines that weren’t washed and cleaned between making shakes. I mean $40 for 2 burgers 2 shakes and a fry and there is no attention to detail or effort made to make good or decent food. This was our first time there, but Frankly, I don’t know how they’re in business.

Got food poisoning on Saturday after visiting the Cardiff store my body still even now feels absolutely horrendous. Completely knocked me out for almost 2 full days.