Shake ShackReviews of shakeshack.com

Considering it’s called SHAKE shak, the shakes were rubbish :( £5 for a something that tastes like milk. Service was poor and toilets were out of order.

Communist Slaves, promoting slavery and genocide

Over priced tiny portions..why is it so popular..

Shake Shack have a major software glitch on their payments system. Eating in? Select a table, scan QR code, order and pay for food. Your own credit card's internet page can state "payment successful" but it may not have been. We were quoted a 20 min wait and after 30-odd my food hadn't arrived ( the others' had ). The cashier could show me my order on his screen and could see that payment hadn't been taken. He said they didn't have time to tell customers that they needed to re-order as it happened so often, on the screen he showed me 20-30% of all eat-in orders had failed in this way without the customer being notified. Lots of disgruntlement, I left hungry and won't be returning.

Brent Cross. The Fries were cold. The security came up in me and my partners face and demanded we left because it was take away earlier. But didn’t say anything to the white couple who had been standing there eat before us. We moved and he came up to us again. They were polite taking the order then threw us out once the food came. Won’t be going back.

Pior local onde maltratam os drivers funcionários sem preparo e com muita falta de educação. Worse place where drivers are mistreated by employees without preparation and with a lot of lack of education.

Cold food, missing items, can't call the restaurant to do anything about it 👍

Just went to Shake Shack MGM Natl Harbor at 3PM 9/4/2020. Rude cashier African American female started shouting at me that she could not touch my phone for Samsung Pay. I stated that I would happily do it myself. What's worse is the Caucasian male manager looked at my Samsung Pay card and stated Shake Shack does Not accept Amex (lie #1), then stated that even if they did, that Shake Shack has disabled the contactless payment option systemwide (lie #2), so they could not accept my payment. I pointed out all other restaurants accepted contactless payment. The manager stated that SS systems are independent of all other MGM POS SYSTEMS. I then pointed out that their POS was a newer NCR model, so Samsung Pay definitely would work. Regardless, SS website clearly states that all locations offer contactless payments. I am livid that someone in a supervisory level representing the SS brand is either completely ignorant of the capabilities of his own POS, or lacks ethics and integrity to speak the truth.