Shake ShackReviews of shakeshack.com

THEY DIDN'T PUT ENOUGH LETTUCE ON MY BURGER. THE BREAD HAD WAY TOO MUCH BUTTER IN IT, AND THEY GOT MY ORDER WRONG. THEIR STUFF MAKES ME FEEL SEA-SICK TOO!!!!

Within a few hours horrendous stomach cramps, vomiting and terrible diarrhoea. Feel so ill!! Avoid Canary Wharf one at least!!!

Unappealing food and very expensive - Paid £20 for a small burger, small hotdog and 2 cokes - really was not worth the money at all. In a yellow buttery bun and hotdog looked overcooked - wish I had gone to McDonalds instead - staff were not friendly either - Very Poor - don't bother I went to the one on cannon street and after my son had his hotdog had a bad stomach all day

Strongly advise not to bother. No order received, Deliveroo couldn’t even get a response when they are open.

Covent Garden deserves to be shut down for good or at least CHANGE THE GM!!!! The GM has a horrible attitude I waited for my food for nearly 30+ minutes and then they made a mistake on my order but there was a sweetheart on windows who helped. I just have to say she honestly deserves a raise. She was so understanding and tried to reassure me that everything will be fine. I believe I must tell you guys to commend her for this as the GM clearly didn't even care. I hope someone passes the message to the girl that I really apprieciate what she did. She said she is known as T so tops off to T from Covent Garden you were a superstar for me yesterday especially how she dealt with all the customers demanding where their food was.

Very light customer level, and been 20 minutes and counting for a lemonade and shake. People who ordered after have already been served. Stay away from the Canary Wharf location!

Every single ducking time i order delivery you people forget to put cheese for my cheese fries! How is it possible to forget every single time?!

Not surprised to see the high amount of bad reviews here. I had one myself recently - please avoid the Covent Garden branch. The vegan patty is plant based and they do not mention it anywhere - it taste horrible !! The lemonade is literally just lemons squeezed in water - absolutely sour. Service is terrible. Raised a complaint to HO via resolver and I get a call from the GM of Covent Garden (Anthony), who was extremely rude - refused to accept any mistake or make amends.