Eleni A.
We got sick - avoid churros milk shake
Food quality was so poor but worst of all is the churros milk shake-be careful all; everyone I know who tried it got sick and was vomiting incl. my young kids
Shake Shack is an American fast casual restaurant chain based in New York City.
Shake Shack (shakeshack.com) has 215 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Claim this listingGeneral Restaurants · New York City, New York
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General Restaurants · Brooklyn, New York
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General Restaurants · New York, New York
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Showing 120 reviews with 1 star · Clear filters
Eleni A.
Food quality was so poor but worst of all is the churros milk shake-be careful all; everyone I know who tried it got sick and was vomiting incl. my young kids
Joe O.
Much too noisy. Food overpriced. Had a $4:00 hotdog and they didn't have any chilly to put on it. It was naked and the flimsy bun fell apart. Horrible place to eat.
Alandra
I would give zero stars if i could...First time and WILL NEVER GO BACK... the only thing that was convenient was the kiosk and maybe someone pulling off so I got a pretty good parking spot..So let's get to it...I ordered a double stack fries and a LG Yuzu 50/50...I dont know where to begin so here I go...The double stack was completely lifeless meaning absolutely no flavor but it was full of grease so I guess that was the flavor then I asked for stack sauce on the side as well as on the sandwich nope and they only gave me a squirt of the sauce so that was messed up so let's get to the fries...are those Orieda fries 🤔 with no salt or nothing just fries...wow I spent almost $20 to be completely disappointed..someone said they were in comparison to 5 Guys and the lie detector says thts a lie I don't care for 5 guys but I would eat there everyday before I go back there....
customer
The name of the store is Shake Shack. You have a big sign in front of the entrance offering three different Holiday Shakes. We went in and was told you were not making Shakes that day. What?! Is this a joke?! No one available to take an order. Had to use the Kiosk. Shakes were not on the Menu. We turned around and left. How embarrassed you must be. You should just call it “Shack.” I will never be back to any location,
ldg
Victoroa London restaurant...stay well away. Incredibly poor value for money. Burgers were paper thin and VERY over priced. Never again..
rose D.
WENT TO SHAKE SHACK ON RICHMOND AVE STATEN ISLAND, NEW YORK ON THURSDAY 10/6/2022 AT ABOUT 5;00 AS I WAS DECIDING TO ORDER AND TO LOOK AT THE MENUE ON TOP I ASKED WHATS IN THE SHAKE SHACK MENU SHE ANSWERED ANNOYED AS IM LOOKING TO SEE TO ODER MORE STUFF LIKE FRIES EVERY SECOND SHE SAID ANYTHING ELSE ANYTHING ELSE 5 X WHILE I WAS LOOKING AT THE MENU TO DECIDE TO ORDER MORE . I SAID MISS UR RUSHING ME THERE IS NO CUSTOMERS BEHIND ME .GIVE ME TIME TO LOOK AT THE MENU I FELT SO PRESSURED TO HURRY TO ORDER WHEN THE PLACE WAS 2 CUSTOMERS . I ONLY ORDERED ONE SHACK CHEESEBURGER AND COKE MY FRIEND ALSO DID NOT BOTHER TO LOOK ANYMORE ALL I HEARD WAS ANTHING ELSE CONTINUOUSLY. AND ON TOP OF BEING RUSHING TO STOP LOOKING AT THE MENU THE CASHIER THE TOTAL CAME OUT TO $10.36. SHE TELLS ME SORRY NO CHANGE IS IT OK IF I DONT GIVE U BACK THE CHANGE LOL I SAID NO WORRIES I ATE MY CHEESE BURGER WITH NO FRIES AND NO SHAKE CAUSE I WAS BEEING RUSHED BY A CASHIER WITH NO CUSTOMERS BEHIND ME I WAS GOING TO TAKE FOOD HOME BUT DECIDED NOT TO I FELT LIKE I WAS BEING RUSHED THE PLACE WAS NOT CROWDED THERE WERE ONLY 2 TABLES SEATED AND NO CUSTOMERS BEHIND ME I HAVE ONLY BEEN TO SHAKE SHACK ONCE BEFORE AND AM NOT FAMILIAR WITHE THE MENU NEITHER WAS MY FRIEND SHE DIDN’T EXPLAIN THE MENU MY FRIEND IS LEGALLY BLIND BUT I DO LOVE THE BURGERS CASHIERS SHOULD PUSH TO ORDEE MORE STUFF ON THE MENU INSTEAD IF SAYING LIKE A ROBOT ANYTHING ELSE , ANYTHING ELSE I OWN AN ICE CREAM BUSINESS WE LET THE CUSTOMERS LOOK AT THE MENU AND OFFER TOPPINGS AND NEVER SAY THAT VERY UNPROFESSIONAL WITH SUCH AN AMAZING BURGER PLACE THAT I LOVE
Gavin B.
Do not make a order 2 times lost money shack said not there fault paid last week twice can't get money back again cos driver gone sick im disabled can't get there why last time ever go burger shack bexhill on sea staff not very helpful wonder if I get money back.
Kim M.
Terrible, I tell hem my order he reads it out loud and still gets my order wrong!! Wasted 9 dollars on the wrong burger. Wouldnt recommend you or me to come again.