ShadesDaddyReviews of shadesdaddy.com

Response from ShadesDaddySep 26, 2023

Hi there! We are so sorry to hear about this inconvenience. We completely understand how disappointing that can be and we feel absolutely terrible that we fell short with you. We have refunded an additional 10% back to your payment method. Although, if you wish to return the entire order, we completely understand and respect your decision. A prepaid return label has been via emailed to you. Please let us know if you need further assistance with anything! All the best, Customer Support

Response from ShadesDaddyApr 10, 2023

Hello Dear customer, thank you for your feedback, as stated on our website, "All orders will require a 3-5 business day processing period before shipping out. All orders are subject to review and may require additional processing time. Please note: Weekends and holidays are not considered business days, and the shipping method you select does not affect processing times" since your order was placed 3 business days ago, we are still processing your order and you should be leaving our warehouse facilities between today and tomorrow. We apologize for any inconvenience caused. we hope you love your shades, once received! Best, Customer Support

Response from ShadesDaddyDec 29, 2022

Hello, Thank you for sharing your feedback with us. We completely understand your frustration and sincerely apologize for all the inconvenience. We take pride in offering our customers exceptional service and quality and we are so sorry that we fell short with you during your recent experience. Unfortunately, a large bulk of our orders were misplaced by UPS and it caused a great delay in deliveries. We understand that this cannot change anything at this point, but we do wish to promise you a better experience in the future! Please feel free to contact us directly if you wish to speak more about your experience or need any further assistance. All The Best, Customer Support

Response from ShadesDaddySep 28, 2022

Hi, Thank you for sharing your feedback! We aim to provide strong communication with our customers, and we are so sorry that we fell short with you! Sadly, we did not have anymore inventory of the item requested. For that, we had to cancel/refund the order. Although, one we receive a restock, we will reach out to you ASAP! Hope to see you again soon! All The Best, ShadesDaddy

Response from ShadesDaddyNov 23, 2020

Hello Jason, Please excuse the delay. Please note that parts take 3 to 5 weeks to ship as they are ordered directly from the manufacturing company Luxottica. The great news is that your part has arrived and we will ship it to you right away. Thank you for contacting us.

Response from ShadesDaddySep 10, 2020

Hello Rowan, After carefully reviewing your communication between our customer Support agent and you, we saw different emails. We replied to your only email the same day it was received on September 3rd, and you acknowledged the prompt response from our staff. We informed you, your order was going to be delivered in three different shipments. Two of the items in your order were already delivered, and the item missing was shipped today. Your order was placed on September 27th, less than two weeks ago. That was also explained in the email that we sent you. Let us know if you have any other questions or concerns, and thank you for being a Designer Eyes Customer. Kind Regards, Customer Support

Response from ShadesDaddyJan 30, 2020

Hello Sam, We apologize if you received a defective item. Please note the item is shipped as it arrives from the manufacturer. If you want to return it, please let us know so we can send you a prepaid return label. Shades Daddy Support Team

Response from ShadesDaddyDec 26, 2019

Hello Valued customer, We truly apologize for sending a defective item. Please note that we sent you an email on Monday with no reply back, asking you to request a return through our site, that way we can provide you with a prepaid return label. We will be waiting for response, Shades Daddy Support Team.