ShadesDaddyReviews of shadesdaddy.com

This has been one of the MOST frustrating interaction i have ever had with a company, not sure how they are still in business with customer service like this. i ordered two pair of replacement ear guards for my Rayban sunglasses in Jan 2021. the company never updated my order status. After four week i contacted customer server. they stated that orders take six week to ship, after six week with no update i contacted customer service, they said orders take eight week to ship. After eight week they did not know where the shipment was, they were going to re-order my parts. it is now early May 2021. i have no update, no replacement parts, and i cannot even get ahold of customer service. so what now? do i just accept that i have PAID for a product that i have not recieved, and have NO WAY of getting my money back or tyhe parts i ordered.... please Shadedaddy buy a book on how to run a company, this experience SUCKS. i will now keep posting negitive review where ever i can find the forum for my voice.....

Placed an order for replacement parts on December 15. Site says they take 3-4 weeks to deliver. It’s now been 8 weeks and the worst part is I can’t get a hold of customer service. No one seems to be available on their “chat” service and they say they will get back to you by email, but never do. Literally don’t know if my parts will come, how to get a hold of someone to find out, or if I’ll even be able to ask for a refund. AVOID THIS COMPANY. You're better off buying $5 sunglasses at the gas station and staring at the sun.

Customer service did not pick up the phone or call back for more than a week now. Continues to find a reason to cancel my order. Order #SD10885.

I can now understand why this company has increasingly poor reviews. After being sent the RB2132 (rubberized frames) Ray-Bans, I contacted Shadesdaddy and spoke with Carmela. My issue was that I did not want rubberized frame RB2132. The description when I bought them DID NOT state that the sunglasses would come with rubberized frames.I called Carmela and initiated the return of the rubberized framed RB2132. After some discussion, I told her that I DID NOT want a refund and I only wanted to exchange for the non-rubberized framed RB2132. Again, after discussion she said that she would “put a note” in my order to send the other ones once I returned the original sunglasses I was sent. I sent the sunglasses back very quickly. I then, received a refund instead of the sunglasses that I was supposed to get. It is extremely frustrating to wait almost a months time from the time I place my order to the time I sent back the sunglasses just to get a refund. If I wanted my money back, then I just wouldn’t have wasted my time to place the order in the first place. I recommend anyone reading this to order from another company. Trust me, the waiting and disappoint is NOT worth it. Also, they have a satisfaction guaranteed but it’s all a bunch of nonsense because I am not satisfied. This whole process took almost 1 month from my order date and it was a complete waste of time. Don’t get me started with the unanswered calls and messages. Shop somewhere else.

I ordered two pair of shades only received one pair. Called Customer service and left over 5 voicemails a handful of Emails. No one has contacted me at all over a two week period. I am very disappointed and don’t feel valued as a customer should. I feel I have given this company every option to make right of the situation. Now I am preparing to dispute the charges with my bank because I will not be stuck paying for an object I never received.

Would give them zero stars if that was an option. This IS NOT a legitimate company. BUYER BEWARE. Pay attention to the negative reviews which are all in alignment with my experience. The positive reviews were most likely ones they created. I ordered eyeglasses and lens, was immediately charged the full amount and received a confirmation of the order, then, chirp, chirp...NOTHING. I waited 2 weeks, did not get any further info about my order, so started calling and emailing. NOTE: You will NEVER get someone on the phone. All calls go to what sounds like someone's personal voicemail in another country. No response to any of my emails or voicemail messages, so I filed a dispute with my credit card company. Also note that the description of the vendor on my credit card of this charge says it is a "Computer Software Store", and not anything related to sunglasses. Maybe this was a legitimate company years ago, but not anymore. Guessing company was sold or website taken over. I then started emailing to cancel my order. A week later I finally received an email confirming the order was cancelled and that I was refunded the full amount. TWO WEEKS LATER, after their email stating they refunded me for the order, and STILL no refund. Luckily my credit card company will refund this to me. If they dare put a response that they responded to initial emails right away, it is a blatant lie. I've seen this response on other posts with others that had the same problem. DO NOT order from this company. If any doubts, pick up the phone and try calling them...YOU'VE BEEN WARNED

Ordered replacement lenses 10 weeks ago. I have not received an response to my voicemail or email regarding the status of my order. I am getting a little nervous that my money has been taken and order will not be fulfilled.

I found a sunglasses that I wanted cheaper than anywhere else. It was around 10$ cheaper than the other shop that I usually buy my sunglasses (it was on sale in my regular shopping place too). I was deceived by these good reviews and just for 10$ cheaper I ordered from this Shadesdaddy. After around 2 weeks I didn’t receive any shipping or delivery notice. I emailed them twice and asked, after the second time their answer was like hey we canceled your order and we refunded the money. Then I tried to buy it from my regular shopping website but their sale was finished and it was away more than what it was. Please don’t trust this website just because they’re a bit cheaper