ShadesDaddy Reviews | Read Customer Reviews of shadesdaddy.com

ShadesDaddyReviews of shadesdaddy.com

4.1986 reviews
Accessories
530 Sawgrass Corporate Parkway, SUNRISE, Florida

Call Directions Website

ShadesDaddy

About ShadesDaddy

Offering incredibly low prices on the latest designer eyewear since 2007, ShadesDaddy provides customers all over the world with some of the best savings around. Featuring the hottest brands on the market such as Ray-Ban, Prada, Dolce&Gabbana, Oakley, Versace, and many more, this is your one-stop-shop for the biggest savings. Whether you’re looking for the latest sunglasses or the best eyeglass frames, ShadeDaddy has the perfect pair at the perfect price! Our mission is to provide our customers with the simplest and safest buying experience on the market, and through years of dedication, we’ve earned the status of one of the most trusted sources for high-end eyewear. We take this status seriously and use it as inspiration as we continue to grow our selection of name-brand eyewear, while never compromising on quality customer service.

ShadesDaddy (shadesdaddy.com) has 986 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: shadesdaddy.com
Website: shadesdaddy.com
Category: Accessories
Location: SUNRISE, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: April 2024.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Accessories, Florida

ShadesDaddy reviews

Showing 167 reviews with 1 star · Clear filters

Jeff K.
Mar 3, 2023
Item never received
Item never received. Whether or not case was included (original designer or otherwise) was never denoted. A prompt and full return is expected forthwith.
Response from ShadesDaddyMar 3, 2023
Hello, Thank you for sharing your feedback. Please note, all orders take about 1-5 business days to process and ship out. You are more than welcome to read more on our fulfillment policy here, https://shadesdaddy.com/pages/shipping-deliveries. At this time, we are processing your order and anticipate to have it shipped by end of day. Please feel free to contact us directly if you should have any questions or concerns. Best Regards, Customer Support
Report
Cookie C.
Jan 5, 2023
Wrong color I wanted and no one has…
Wrong color I wanted and no one has reached back out so I can make a return .
Response from ShadesDaddyJan 5, 2023
Hello, Thank you for sharing. I deeply apologize to hear about this. Unfortunately, we have not received any messages regarding order SD24458 but we are eager to make things right. I have sent you a prepaid return label via email. Please send the incorrect item back to us and we will proceed accordingly. Please feel free to email or call us directly if you need further assistance. All The Best, Customer Support
Report
Norweena L.
Dec 25, 2022
My order was a gift and I was expecting…
My order was a gift and I was expecting on the date given but it seems it still processing. I did not get to give this as a gift and by the time I get it my visitor will be gone back to their country. I just won’t order from you again, I almost feel like I was scammed.
Response from ShadesDaddyDec 29, 2022
Hello, Thank you for sharing your feedback with us. We completely understand your frustration and sincerely apologize for all the inconvenience. We take pride in offering our customers exceptional service and quality and we are so sorry that we fell short with you during your recent experience. Unfortunately, a large bulk of our orders were misplaced by UPS and it caused a great delay in deliveries. We understand that this cannot change anything at this point, but we do wish to promise you a better experience in the future! Please feel free to contact us directly if you wish to speak more about your experience or need any further assistance. All The Best, Customer Support
Report
JASON P.
Dec 23, 2022
Somehow received the wrong item
Somehow received the wrong item, and they don't answer the phone so I can't figure out how to get the right item
Response from ShadesDaddyDec 29, 2022
Hello Jason, We apologize for any inconvenience we may have caused. Please note we have sent a prepaid return label so you can send us back the wrong frame received at your convenience. Due to the Holidays and the large number of orders during the season, we may have made a mistake during the shipping process. Please let us make this right for you. All the best, Customer Support
Report
Esaoghena N.
Dec 21, 2022
You guys are horrible
You guys are horrible
Response from ShadesDaddyDec 28, 2022
Hello Dear Customer, I am really sorry to hear that you feel this way. We try our best to provide exceptional service and I am sorry we fell short with you. Please contact us directly, as we are eager to make things right and better! All The Best, Customer Support
Report
eric
Dec 21, 2022
you are the worst company
you are the worst company, said you had the item then sent the wrong thing. The customer service person actually was arguing with me when it was her mistake
Response from ShadesDaddyDec 30, 2022
Thank you for the feedback! I’m sorry to hear that you received the wrong product. Our goal is always to ship the correct product in a timely manner, we are always working to make our process even more efficient. we have refunded your order and we hope to have the chance to serve you again.
Report
demetrius L.
Dec 20, 2022
this website is a total scam
I ordered 2 pair of glasses and I didn’t receive them although it was marked as delivered. I had reached out to the company for a resolution. They told me that they would have to open up a clean with the carrier in order for compensation. A claim was open with the carrier approve the claim. Now when I’m contacting shadesdaddy about the issue and they’re telling me I have to dispute the charge on my bank. UPS already issued a refund back to the shipper so I don’t see why they can’t refund me. I’ve reached out to this company several times via phone and via email and I haven’t received a response yet. UPDATED 12/30/22 finally received an updated email receipt for my order. the company decided to refund me for the missing items but not the expedited shipping. UPDATE 3/16/23 company gave me a full refund including shipping.
Response from ShadesDaddyDec 30, 2022
Dear Customer, I’m sorry to hear that you were frustrated by our "not received, marked as delivered" policy. when orders are marked as delivered and packages have been signed we do have to follow a protocol. please note UPS doesn't refund us for lost packages. to make your experience better and avoid any discomfort we have refunded your order. we hope to see you back soon!
Report
Mike
Dec 20, 2022
I wish I saw these reviews before I…
I wish I saw these reviews before I ordered from this store. I placed a order over a week ago and didn’t receive a tracking number or email from them.
Response from ShadesDaddyDec 28, 2022
Hello Mike, Thank you for contacting us. I am very sorry to hear about this inconvenience. To further assist you, I ask that you please contact us directly and we will be more than happy to check on your orders status. All The Best, Customer Support
Report