ShadesDaddyReviews of shadesdaddy.com

Response from ShadesDaddyAug 22, 2023

Hello! We ask that you please accept our deepest apologies. We take customer feedback very seriously to ensure we follow the right steps to providing exceptional and quality service. At this time, a prepaid return label has been via emailed to you directly. Please ship back the order and we will take care of this for you. If there is anything more we can do for you, please do not hesitate to contact and let us know. Best regards, Customer Support

Response from ShadesDaddyAug 22, 2023

Hello, We sincerely apologize for the disappointment and inconvenience at this time. We completely understand your frustration, in which we made it a priority to reach back out to you during your recent interaction with us. We are always more than welcome to assist you in the best way possible. Especially as this issue was completely out of your control and we hate that you had to experience this. To proceed, a prepaid return label has already been via emailed to you. Please check your spam folder in case you cannot locate the email. Please feel free to ship the order to our returns department. If there is anything else we may do for you, please do not hesitate to let us know. Best regards, Customer Support

Response from ShadesDaddyAug 18, 2023

Hello, I am very sorry to hear about this inconvenience. Please keep in mind, an email confirmation was sent to the email address used to place the order. As well as the shipping confirmation was via emailed to you. I apologize for any misunderstanding at this time. For the confusion, I have re-sent the emails to you. Please check your spam folder if you cannot find the message in your inbox. At this time, you are more than welcome to track your order via USPS, as it is currently in transit to you now. If you need further assistance, please feel free to contact us directly. Best regards, Customer Support

Response from ShadesDaddyAug 9, 2023

Hello, Thank you for taking the time to leave your feedback. We are so sorry to hear about the inconvenience, as we completely understand how upsetting that can be. Please note, per our previous email conversation, we have already issued the full refund towards the order on July 17th. Please be sure to review your bank records for the funds. The tracking shows the carriers did not deliver the package to the correct address, and for that we are so sorry. Although, we do wish to resolve this for you in the best way possible. If there's anything else we may do for you, please do not hesitate to contact us directly. All The Best, Customer Support

Response from ShadesDaddyJun 19, 2023

Hello, Thanks for sharing your feedback. We are so sorry that you feel this way and had to experience this inconvenience. We completely understand how upsetting this can be. Please note, the refund has already been applied back to your original payment method, as the order was claimed to have not been received. If there is anything else we may assist you with, please do not hesitate to contact us directly. All The Best, Customer Support

Response from ShadesDaddyMay 25, 2023

Hello there, We sincerely apologize for the inconvenience, as we completely agree with your feedback and opinion. Unfortunately, we were experiencing a system error and the listing was still being displayed. Although, this does not justify the issue, we understand how this caused much confusion and misunderstanding. We have fixed the issue and currently are working on making this better not only for the services, but for our customers experience. We truly hope you can accept our deepest apologies for all the inconvenience caused. We would love to offer you a special discount towards your next purchase with us. We hope to see you again soon! Best Regards, Customer Support

Response from ShadesDaddyMay 22, 2023

Hi there, We completely understand the disappointment of an order cancellation. Unfortunately, the only available unit we had of the item requested, was damaged and we absolutely refuse to provide such quality to our dear customers. Our number one promise is to provide high class material. We sincerely apologize about that, but we hope you truly understand. We hope to have the opportunity to serve you better in the future! Best Wishes, Customer Support

Response from ShadesDaddyMay 19, 2023

Hello, We completely understand how upsetting it can be to receive an order cancellation and we sincerely apologize for the disappointment. The item requested is a very high demand product and unfortunately, we oversold the available inventory on hand. Although, we are very sorry as we wished to have fulfilled our promise to you. Please feel free to place a new order with us and we will be more than happy to provide you with a special discount for all the inconvenience. We hope to see you again soon! Best Regards, Customer Support