ShadesDaddyReviews of shadesdaddy.com

Shadesdaddy is simply SHADY!

I never received the package. I placed this order on Aug 1st and I paid for Priority 2-day shipping not only didn't they dispatch the order until 2-3 days later but 7 days now and I received nothing. This is ridiculous. The tracking says Delivered Aug 8 3:46 in/At Mailbox but I have checked the mail prior & after this notification and no package has been delivered. I don’t know the size of the package but always its larger than my mailbox so our 24hr/7days a week Receiving Room Staff always signs for the packages and in the USPS Tracking info there was no signature. It was not delivered at all. Of course, through this, the Customer Service is simply nonexistent. I tried calling to no avail just a generic answering machine to which I left several messages but no callback or follow up of any kind. Tried sending several emails asking for updates & confirmation but again to no answer. To sum it up no follow-up and no glasses before my vacation in addition to overall horrible customer service. I would not deal with them and am disputing this charge.

I ordered the exact spec of RayBan lenses and ear pieces for my sunglasses, and they sent me the the wrong size lenses and ear pieces. I then contacted their customer service via email about a return, and they never returned my email. ShadesDaddy must usually be better than this, I just am personally 0 for 2 on my experice with them. Bummed by the experience. Hoping the read this and reach out to make it right.

Glasses arrived with a broken lense. How can we get it fixed?

I received my frames in the mail, tried them on, and realized that the bridge portion of the frames slides down my nose and does not fit me well. I emailed their customer service on 7/26/19, but never received a response. The packing slip that came with the frames and their website states there is only a 14-day window for returns. I emailed them again yesterday (7/29/19), and I am still awaiting a response. Very poor customer service.

I placed an order using a promo code, SD sent me damaged frames with scratches. I messaged support and asked for a replacement, they didn't say anything but sent an automated return email. I sent the frames in for a refund and am still waiting. The promo code is now expired and SD says that promo codes can't be applied to the frames, so I can't replace my original order. Overall just a waste of time, but that's the price of discount frames.

the replacement hinge i purchased for my ray bans were oversized. did not fit. i contacted them and advised them of what was going on and sent in pictures as well and still no answer.

I did not receive the item I specifically asked and paid for.