S-FORCEReviews of sforcewatches.com

I bought a necklace and send it back for refund because I didn’t like it. They didn’t give my return label because I’m from Canada . I ship it back like they told me and they refuses to refund me telling that they have to inspect the product and it’s been more than 1 months:(((

Scam company. They have a no refund policy over a certain % discount. Beware of this before you purchase. The wording in their return policy is also deceiving and poor.

In setting up my new watch, I found that the alarm did not work, nor did the hourly chime option. Several attempts to resolve this issue resulted in them requesting several videos of me setting up the alarm. They sent digital instructions just like the ones that came with the watch, three separate times. Never resolved the issue.

I've been a long-time customer of Swole Watches, which, unfortunately, underwent a rebranding and changed its name to S-Force. While I understand that rebranding is a natural part of a company's evolution, I cannot help but express my profound disappointment with the way they have treated their loyal customers during this transition. My disappointment began when the band of my watch, which I had purchased a few years ago, snapped unexpectedly. It's important to note that I've only worn this watch on special occasions, so it hasn't seen excessive use. To my dismay, it became apparent that the watch band was constructed from an exceedingly brittle plastic material. Hoping to replace the band and continue enjoying my watch, I reached out to S-Force, only to be told that they no longer had any Swole watch bands in stock. This revelation immediately devalued my watch and left me unable to use it. Essentially, my once-cherished timepiece had become little more than a worthless relic. What added to my frustration was the fact that S-Force had no plans to restock these bands, effectively rendering my watch obsolete. Their proposed solution was to purchase an S-Force watch band, which they assured me would be compatible with my watch. So, reluctantly, I shelled out £50 for the new band. To my utter dismay, when the S-Force watch band arrived, it did not fit my watch at all. This was a clear misrepresentation on their part, causing me to question the integrity of the company. Upon attempting to return my order and rectify this situation, I was informed that I would have to organize international return shipping at my own expense. This entire experience with S-Force has left me feeling cheated and undervalued as a customer. The combination of brittle watch bands, the discontinuation of Swole bands without suitable alternatives, and the misrepresentation of product compatibility has left me with a sense of buyer's remorse and disappointment in this company. I had been a loyal customer for years, and the way I've been treated during this transition to S-Force is nothing short of disheartening. As a result, I would strongly advise potential customers to exercise caution and reconsider before investing in a S-Force watch, given the company's lackluster customer service, subpar product quality, and apparent disregard for its loyal clientele.

I would give them a zero but It doesn't let me. It is taking over 2 weeks for Shipping.

I have one of their watches and the clasp pin broke. I have back and forth with them for nearly a month via email. STILL NO RESOLUTION. The watch is still under warranty and he insists that I pay for the pin plus shipping which I even agreed to do but they refuse to send me the email to pay for it. My guess is that they do not have the pin to replace and just waiting for me to go away. I could probably find it local but I WILL NOT. Its principal now. Back your word or stop selling your garbage..

I purchased a VIP Swole watch from these guys a few years ago. The watch has stopped working altogether and outside the warranty. I cannot get a watch repair person to touch the watch because they might need parts only the maker can provide. I contact SForce and they don't even have a repair dept. So I have a broke down expensive watch with no resource to repair. Hot garbage...thanks a lot!

Well contrary to what others have said the watch arrived promptly. However under the 2 year warranty having taken the watch (Model Thunderbolt) to have the battery replaced the jeweler had great difficulty removing the screws - took 50 minutes. On replacing the battery and securing the back with the very poor quality of screws he advised that it would be highly unlikely the screws would ever be able to be removed in future. Contacted S-Force customer service attached photos as requested. Reply came back saying the issue had been passed to their Technical Department, yes you've guessed correctly not heard a thing. Avoid this company at all costs product may look good but underneath its cheap garbage.