S-FORCEReviews of sforcewatches.com

I have 2 of their older Swole watches. One of the straps snapped out of nowhere and when i contacted them to buy a new strap they said they don't do them anymore making my watch now useless as apparently the straps they use now dont fit older watches. When i made the point my watch will be useless now all they said was here's a discount for a new watch. No thanks. I want my watch fixed before I even think about another. It's a shame as they are nice watches. But cann't see myself buying again and cann't recommend them purely on repair problems if anything goes wrong.

Ordered and disclosed that they wont send product out for 4 months after waiting a month. Asked for refund getting no response. Stay AWAY

AWFUL CANT SHIP WITHIN A MONTH AND NEEDED TO GET BANK INVOLVED TO GET BACK MONEY AVOID THEY ORDER FROM TEMU OR ALI EXPRESS PUT THERE LOGOS ON VIA LASER AND RE SELL ERGO THE OVER 30 days no item shipped DO NOT USE THEM! Get better cheaper else where

Bought watch March 24. Showed up March 28 broken. Reached out to SForce and have been getting run around ever since. No resolve, don’t care about their customers.

Never received the watch I ordered in November and the number to call doesn't even work.

I purchased a Black chain and bracelet on 8/2/24 to wear on a vacation trip on 8/22/24. I have not received it as of 8/19/24. I contacted Customer Service 8/16/24 who instructed me to go to the Post Office since it appears my order has been lost somewhere. I told them I didn't work or live at the Post Office and I want a refund if my order can't be delivered by 8/21/24, the Rep told me it shouldn't be a problem since it only takes 2 days to ship. I got an email stating my order should be delivered 8/22/24. TERRIBLE CUSTOMER SERVICE

I purchased a Cronos 3.0 (SWOLE O'Clock, which is now S-Force) watch for my dad on 17th February 2017. My dad noticed that the analogue hands had stopped turning, which I know means the analogue battery requires replacing. We took the back off it (as I know it requires 2 batteries), but before we had even looked at anything, we noticed the second hand had come off on the front of the watch, which should not happen at all just from taking the back off the watch! I took it to a watch repair store on 17th March 2020 to replace the batteries and repair the hand/s, and they advised that the winding mechanism was broken, and as it is a specialist mechanism, it needed to be returned to the manufacturer for repair. I contacted the company (SWOLE/S-Force) that I did purchase it from as the manufacturer, and even though I, had bought 6 watches from them (one just before this happened so I, then cancelled the order), they were not interested in repairing it or offering any solution as it was out of warranty. My dad had actually only worn the watch once as he kept it for "best". They did say: “When the watch is not under the warranty, the best we can do is to provide our customers with the replacement parts. As in your case, the problem is with the winding mechanism, even if we source you with the replacement parts, it would be difficult for your local watch repairer to fix it. In those cases, we would usually offer a 50% discount for purchasing a new watch because, unfortunately, we don’t offer a repair service, as this is both timely and costly for us and our customers. Have spoken with our fulfillment team and they informed me that we can only try to provide a new movement if you can assemble it in the local watch repairer? It's Cronos 3.0, we upgraded to V3.5, V4.0, V5.0, then S-FORCE 1st Edition. We don't have any other spare parts of the watch. The crown and other parts are not fitting V3.0. The new movement cost $60 + shipping cost $20. Unfortunately, when the watch is out of its warranty period, the best we can do is to source the replacement parts or to offer a 50% discount that could be used to purchase a newer, improved S-Force piece.” To which at the time (2020) I, had said: “The cost of $80 USD (£70 GBP) plus the cost for a watch repairer to complete the work, would mean the total cost would almost be as much as the watch, so would not be worthwhile.” I, did not get the parts from Swole/S-Force. As I, did say, they only said at that time (in 2020) that they can "try" to get them (the movement), as they had upgraded to different versions of the watch by then. The cost for the possible parts, plus a watch repairer from elsewhere, was more than the cost of the watch. I, did contact another watch repairer company on 26th April 2024 just to see if it could be fixed now, however the company did advise that this was not something that they could repair/fix. So my dad has a watch in a metal box that does not work, so essentially an expensive paperweight is about all it is good for. I, recently (2024) took my Cleopatra 43mm watch (that I, had only worn for a few days in 2018), as kept for "best") to have the batteries changed as the analogue hands were not moving. One watch repairer place would not touch it as said he "could not take the back off as it was too close to the strap" (which was incorrect), and another one did take it off, changed the batteries, however the analogue hands were/are still not working. So another SWOLE/S-Force watch that is useless. I, also have an Aphrodite (SWOLE) watch which was the first one of these watches that I, did buy at the same time I, did buy the Cronos 3.0 for my dad, that I, have only worn once. So expect the batteries to require replacing which from past experience of these watches leads to it being useless, if not already so.

Horrible customer service when repairs are required! You have been warned ⚠️