Arias P.
STAY AWAY
I ordered a dress from Sexymamamaternity and the quality of the product was very cheap! They have no reviews on their website, which should have prompted me to stay away, but ignoring my better judgement, I purchased the dress anyway. I requested a refund and of course they declined my request and told me that I could only receive a store credit. Why would I want to receive additional products from a company that does not aim to please their customers?! In addition, I have tried to reach the company via phone and email and I have not been able to speak with an agent. In other words, the products that they ship out to their customers do not represent the products advertised on their website - STAY AWAY! I paid $138 for complete GARBAGE!
Response from Sexy Mama MaternityNov 14, 2018
Hello Arias, We are sorry to hear that your experience with Sexy Mama Maternity was anything but positive! As a mom-run maternity store located in the United States, happy mamas are our number one priority. We have 100K followers on Instagram in two years of business and this speaks to the community of happy customers we have gained through superior products and customer service. https://www.instagram.com/sexymamamaternity/ We would like to respond with a few details that were left out of your review. 1. We offer all our mamas the opportunity to provide measurements on gown orders. You opted to provide measurements. These measurements are used to provide FREE alterations prior to shipping. This is a service we love to provide in our mom-run manufacturing facility located in the United States. In the rare instance that custom gowns are returned we offer store credit, with no expiration, valid anywhere at sexymamamaternity.com. We also aways offer the opportunity to provide additional alterations or adjustments at no cost to the customer! This sets our gowns and service apart and allows us to provide gowns are are perfect for every mama. See return policy here: https://sexymamamaternity.com/returns/ 2. Unlike products you might find from competitors our gowns are made in the USA to fit the individual needs our mamas. We line all of our gowns and they are made of premium stretch materials designed to fit through all nine months of pregnancy and beyond. We receive positive reviews from mamas and photographers daily regarding the quality of our gowns and the speed at which we can deliver our product! 3. Our processing department is available via email at [email protected] and always respond within 1 business day. Our customer service team offered to further alter your gown, create a new gown, or issue store credit all at no additional charge to you. Anytime you speak to our customer service or process team, you are taking to a mama just like yourself, which is yet another perk of purchasing with Sexy Mama Maternity. We also offer free sizing and styling available through email, chat, and social media. We again apologize that your experience was anything other than positive! We hope you will give us the opportunity to style your bump in the future. Our mamas mean the world to us. We are an online store, but first and foremost a community of mamas who celebrate pregnancy and motherhood. The SMM Team