Sew What Box Reviews | Read Customer Reviews of sewwhatbox.com

Sew What Box Reviews | Read Customer Reviews of sewwhatbox.com

Sew What Box reviews

Showing 11 reviews with 2 stars · Clear filters

Sharon T.
Feb 13, 2023
I was expecting it to compare to the…
I was expecting it to compare to the sew sampler box I had subscribed to before and this box will cost more than it and not close to the items I received. I mean one needle and a few pins, two fat quarters and small projects. Oh and the pencil.
Response from Sew What BoxFeb 13, 2023
Thank you SEW much for your feedback. Unlike the Sew Sampler box, we do focus on creating fun, pre-cut sewing project kits. We definitely understand that it would be nice to have loads more items in each of our boxes--we actually are redesigning our boxes to be bigger so that this option will be available for future shipments.
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Rosemarie H.
Jan 23, 2023
Missing item
Missing item. Never received first box paid for second box have not received it. Advise a replacement for missing box would be sent never received that either.. Unhappy customer. According to ur customer service problem has been taken care of but not true yet.
Response from Sew What BoxJan 23, 2023
Hi there Rosemarie! It looks like we did send out a free replacement box to you--the tracking number states that USPS expects to see it delivered today. We will definitely reach out via email again with that tracking number for you. Also, it looks like your account is set up to be charged on the 10th of the month for the next month's box--this is the second charge you are referring to. That January 10th charge will be applied to the February box which will ship between Feb. 1-4. As always, if you need a different monthly charge date set up, we can process that for you. UPDATE: We do see that you have edited your review, stating that we have not taken care of the problem. However, we have sent you multiple emails with the tracking information for the replacement box--and as you can tell from the USPS tracking website, your free replacement box is marked as "out for delivery" today. SO, we truly did send you a replacement box, free of charge, and your mailman has the package but just has not made it to your house yet. We are SEW sorry that we are unable to call him and tell him to get the package to your house right now.
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Tris F.
Dec 26, 2022
Poor quality of fabric
I am not very happy with the fact that I am stuck for one year and I am very disappointed with the quality of the fabrics. The projects are great but the fabric is very loosely woven and feel very cheap
Response from Sew What BoxDec 27, 2022
We are SEW sorry that you are disappointed. If you would like to terminate your commitment term early, you can reach out to our customer service team at [email protected]. We do send high-quality craft-sewing cotton fabrics in all of our boxes, but not designer quilt fabrics as we are not a quilting subscription box.
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