customer
I have not received my package although…
I have not received my package although a shipping label was developed last Friday morning at 9 AM. FedEx still does not have the package?
Response from Seven CellsMay 7, 2024
Upon doctor’s approval, orders are diligently processed within 72 business hours, though this initial approval may take up to 2 business days. For orders placed between Monday and Wednesday before 12 PM EST, we ensure prompt processing. However, orders received from Thursday to Sunday are scheduled for processing on Monday, as our pharmacy remains closed over the weekend, and FedEx does not operate deliveries on Saturdays and Sundays. Please note that the entire process, including doctor approval, processing, and shipping, typically spans 4 to 7 business days for the initial order. Subsequent orders are seamlessly enrolled in our automatic refill system, ensuring timely delivery before your next dose is due. For any further assistance or inquiries, please don't hesitate to reach out to us. Your satisfaction and well-being are our top priorities.



