Unhappy C.
Beware of the 'sting' if you have to return an item
Good products but if the size is wrong (the snowboard pants were too short) They make you return it to Washington in the USA ( when the items were posted in the UK). I had to pay £35 postage! So beware if you want to keep open the option of a return. Added to that - I sent 3 emails to the customer service. No response!! Someone could not be bothered or over a week no one was working! What a pity.
Response from Sesh SnowMar 9, 2026
Thank you for taking the time to share your feedback. We are very sorry for the frustration and inconvenience you experienced. Our return policy does state that all returns must be sent to our U.S. return address, including orders shipped internationally. We understand that this may be disappointing, especially when return shipping costs are significant, and we regret the inconvenience this caused in your case. We also sincerely apologize for the delay in responding to your emails. Our team was out of office for a holiday break for approximately one week, which unfortunately affected our response time. We understand how frustrating it is to not receive timely support, and we are sorry for the poor experience. Our team is now back in the office, and if your issue is still unresolved, please contact us again. We will make every effort to prioritize your case and assist you as quickly as possible.