SerwallReviews of serwalloutdoor.com

The absolute worst company I have ever dealt with. Sent me a piece of crap umbrella that was broken - won’t refund me my money.

The item was damaged by the packaging causing large marks all over the chairs. The support team was initially very responsive in trying to come to a resolution but when I asked for them to pick up the chairs they stopped responding. Do yourself a favor and go through a 3rd party like Amazon rather than directly through their website!

I ordered two chairs and a side table. After several delays I received the two chairs, however I did not receive the table ordered. I reached out to Serwall to address the missing table with them and I received a very short response that was rather rude telling me that there was a delay and that I needed to be patient. The shipping instructions I received indicated all three items were sent together and I was never informed that the table was sent separately and that there was a delay. I would recommend shopping elsewhere for a better experience.

Chair broke while we were putting it together. There is no customer service to call - only an online form. They are not eager to take back defective chair or other chair still in box. Plus there is a 20% restocking fee and customer has to pay for expensive shipping if they even agree to take back. Also, red chairs are maroon, not true red. I do not recommend.