Kevin
Stay away from tis company
Stay away from tis company. It charged by credit card for items I never ordered. It then shipped the items to me and refuse to refund my credit card until I shipped the items back to them at my expense. As of this day, it still has kept my funds unlawfully. Its conduct has been so horrible, I have been forced to file charges with my local Sheriff's office and report the fraud to my credit card company. Additionally, and at my request, the Louisiana State Attorney General has opened an Unfair Trade Practices action against them.
Response from SerwallNov 8, 2024
I'm sorry to hear about the confusion and inconvenience you've experienced. Let me clarify a few points regarding your situation: 1. Credit Card Charges: We can only charge a credit card if the information is provided during the checkout process. We have no means to charge a card without this information being inputted by the customer. 2. Order Fulfillment: As a seller, we rely on the orders placed through our system. We did not receive any notification that the items were ordered in error, so we fulfilled the order as per our standard procedures. 3. Return Policy: Our return policy states that we accept returns for items that are not defective within 30 days. Since the items in question were ordered in error and not due to a defect, they fall under this policy. We are more than willing to accept the return of these items. 4. Return Shipping Fee: The only requirement for returns, as per our policy, is that the customer covers the cost of return shipping. This is standard practice for returns that are not due to a defect or error on our part. We understand that this may not be the outcome you were hoping for, but we hope this explanation provides clarity on our policies and procedures. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We are here to help.