SerwallReviews of serwalloutdoor.com

They respond to my product feedback quickly and professionally, and I'm very satisfied with that.

I like the finished product. However, assembly really requires a power screw driver with Phillips head and hex bits. I also had to drill out 2 holes that had obstructions. Assembly would be near impossible with the small screwdriver and wrench that was supplied.

Ease of placing order and quick delivery

Great communicatiom from purchase to delivery. Furniture is strong and looks great. An electric screw driver will speed up the process of putting the furniture together. Great buy.

My wife bought 2 Yellow Folding chairs from Amazon. Each chair comes with a few tools for assembly. They suggest 15 mins for assembly but that's a bit optimistic. The first one will take about 1 hr to put together. The Chairs are good quality but I don't know about how the hardware will stand up to weather. I think the bolts supplied will rust. They don't appear to be stainless. We'll see but not bad for around $100 ea. chair.

Homeselecting was a pleasure to do business with. The product was first class and I couldn’t be more pleased. Customer service was outstanding and I will certainly do business with them again.

Folding Adirondack chairs were a gift. Shipping was prompt and the recipient thought the product was easy to assemble and of great quality.

UPDATE: Daniel, the first customer service rep I had the privilege to speak to, read my initial (now modified) negative review and proactively followed-up. He petitioned his manager, Yas and they apologized for their mistake. Serwall sent me a second grey chair to match what we first ordered. If I were not to have written the review below, now partially modified, and most importantly, if it were not for Daniel following up with his manager and the manager, Yas doing what is right, the outcome would not have been as successful as it is now. Key lesson: Employ more people with integrity and empathy like Daniel and Yas who conscientiously follow-up on their customer conversations and reviews. Much appreciated. You have redeemed your reputation! Modified Initial Complaint: We ordered two chairs, both the same colors. Upon arrival, one chair was blue, and another was gray. I called customer service, and the gentleman was very helpful. He told me to utilize the company website and explain the problem, namely that it was not my fault the company sent two chairs, each with a different color. The response I got back from the Customer No Service desk was that they were sorry, the chairs we're 'broken' and that I would need to contact Amazon. Clearly, she never bothered to read my email. I also sent the shipping labels and the SKU #' as Daniel suggested.