ServproReviews of servpro.com

I rarely leave negative reviews, but my experience with this SERVPRO location was bad enough that I feel obligated to warn other homeowners. I hired them to do a dust seal and containment while my whole house plumbing was being redone. The upstairs containment failed during the job, and when they removed their plastic downstairs, they pulled paint off my ceiling. Their own internal notes acknowledge both the failed containment and the ceiling damage. Instead of taking responsibility and working with me to fix it, the communication from the office was chaotic and misleading. They later claimed I “never responded” to their project manager, even though I have multiple emails in the same thread showing that I replied and tried to connect. Then, on December 2, things went from frustrating to outrageous: Around 9:00 a.m., I received the first invoice I had ever seen for the remaining balance. Roughly two hours later, I got a call from someone named Patricia Martinez, who immediately threatened to put a lien on my house if I didn’t pay right away. This was despite the invoice itself saying 15-day terms, despite the documented defective work and damage to my ceiling, and with zero acknowledgment of that damage or my good-faith attempts to resolve things. Threatening to encumber a homeowner’s title within hours of sending the first bill, in the context of a disputed and partially defective job, is completely inappropriate and felt like bullying, not customer service. In the end, I paid the bill simply to protect my home and move on, not because I think the job was done properly or this was handled professionally. If you’re a homeowner considering this franchise, be very cautious and get everything in writing—especially around workmanship, damage, and billing.

Very overpriced, for their services. In my opinion they take advantage of distraught homeowners dealing with severe water damage to their homes.

One of the most dishonest, negligent companies I’ve ever had to work with (up there with home warranty companies). They don’t communicate, they overcharge you, they don’t keep accurate records. Then they just expect you to pay whatever they invoice you. Their equipment is billed at “market price”, so there’s no accountability to give estimates. DO NOT use Servpro for anything no emergency is worth this.

ServPro (of Upper Darby via Bear New Castle) was recommended by insurance for water damage and repair. It took them 1 week to dry out a small bathroom but another 5 months (and innumerable emails and texts) to complete the flooring and wall repair and painting. Though the repairs were ultimately done well, they provided an incomplete bill, apparently using fake accounting, to get twice their original estimate from the insurance + my deposit. I still do not have an accurate bill. I consider them crooks, extorting money without proper disclosure or receipts.

Servpro of Fayetteville was a very big disappointment. I had heard so many good things about them but they didn't live up to the hype jason west and David Stephens are just pencil pushers and do nothing. Jason West failed to dispose of my window blinds and carpets in the living room and bedroom So the insurance company doesn't want to pay for them to be replaced David Stephens failed to have the subfloor included in the tear out before the new vinyl floor could be put down. Causing a delay in the house being finished. The house is ready all except the flooring

ZERO STARS _ DO NOT USE _ Servpro Palos Verdes is a franchise, so I understand some locations may be professional and legit. These men from the Palos Verses location are scam artists and prey on women who live alone in this area. They came out to my home and took 1 hour to tell me I had mold across two rooms and a hallway, 3 feet high starting at the baseboards. Water damage in the ceiling as well. They told me my kids should vacate the rooms immediately, it wasn't safe to sleep another night in these rooms. They asked for $425 for the inspection and then gave me a quote of $7k to remove the mold (that did not include putting the walls back together again) Meanwhile you can not see any mold or water damage, just a damp smell. (turns out is normal if you live blocks from the ocean and forget to open your windows for ventilation!) I called my homeowners ins. they sent out 3 inspectors. I called my family plumber of 10 years as well. All professionals confirmed there is no mold, no water damage, nothing. These men put blue tape everywhere and spread fear across my household. This location should be shut down. They simply count on you taking their word and not getting a second, third or fourth opinion before ripping your home apart. Terrible humans! I plan to write a negative review everywhere I can, to anyone who will listen, so others will not be taken advantage. Feel free to return my emails, calls or refund my $425, it would be the right thing to do. K. Morena, PVE.

ServPro apparently has an exclusive agreement with my insurance company for mitigation and repairs. The work for mitigation of water damage was good, but they collected the deductible from me and also the insurance company. They provided an estimate for repair work that included added fees for "labor minimums." The communication from Jenna Hill was inconsistent and slow, requiring follow-up. Three months later, they still have not refunded the payments they over collected, so I am left waiting. Eventually, ServPro told the insurance company the work was below their minimums and refused the work. They lowballed the estimate presumably because they added "overhead and profit" surcharges that are not included if I cash out and choose my own contractor. That means the payout is not enough to hire another contractor. Their business practice seems unethical, and customer service is extremely poor. They still have not returned the payment they collected twice without telling the insurance company I already made a payment. I still have a large hole in my ceiling and searching for alternative contractors to handle each part of the repair. They were guaranteed profit by their captive agreement with the insurance company and still claimed the repair size was "not viable," after they had provided an estimate.

Horrible experience, I had my insurance send Servpro to my place due to the water damage. They left unfinished job and dealing with mold growing . I won’t recommend this company.