ServproReviews of servpro.com

When our home was destroyed by the hurricane, we were told that our belongings—our jewelry, shoes, and other personal items—would be packed into bags for us. We trusted that promise. Instead, when we finally got access, almost everything of value was gone. The only bags that were left were filled with trash. We were already grieving the loss of our home, and then to realize that so many of our belongings had disappeared was absolutely heartbreaking. It felt like someone took advantage of our family during one of the hardest times of our lives. We worked so hard for those things, and losing them after everything we had already been through has been incredibly painful. Oct,2024

Servpro North Pomona/ La Verne is the most dishonest business I’ve ever had the misfortune to work with. After the Eaton Fire they promised to help us. What actually happened was almost as devastating as the fires. They lied, didn’t finish the work, caused extensive damage to my home and then put a lien on my home. This particular Servpro is a nightmare. Save yourself a huge headache. Don’t use them. You’ll regret it.

Do not hire SERVPRO of Howard County. I am writing this review having just received the court dismissal paperwork confirming that after dragging me through months of disputes, regulatory complaints, and litigation, they settled for exactly what I offered them from the very beginning. Let that sink in. Here is what this company put me through to arrive at the same outcome we could have reached a year earlier: I signed a contract in October 2024 with a completion date of November 15, 2024. They took my deposit immediately and then disappeared. For months I had no functioning bathroom and received zero communication from SERVPRO despite my repeated attempts to reach them. They never told me their project manager had died and simply let my project collect dust while I waited. Months of silence. No reassignment. No accountability. Nothing. When they finally showed up, the tile work was so bad it had to be torn out and redone multiple times. We are talking about a professional restoration company that could not install basic tile correctly on the first attempt, or the second. The photographic evidence of their workmanship is genuinely embarrassing. When I raised these issues and pushed back on the final invoice, which arrived six months after the contracted completion date and included charges I was never invoiced for during the project, they responded by threatening me with attorney fees, late fees, and legal action. Then they actually followed through and filed suit against me in court, represented by an attorney, apparently convinced they could bully me into paying in full for a job they delivered five months late and half wrong. They were wrong. I filed complaints with the Maryland Office of the Attorney General and the Maryland Home Improvement Commission, prepared a full defense, and was ready to walk into that courtroom. Case No. D-01-CV-26-019615, District Court of Maryland for Baltimore City. Look it up. They dismissed the case and settled for the $2,000 I had been offering them for over a year. The same number I put on the table long before lawyers, court filings, and months of stress were ever involved. They chose every single one of those steps rather than simply do the right thing. This company will take your money, vanish, deliver substandard work, blame you for their failures, threaten you with litigation, and ultimately fold the moment you stand your ground. The only reason to hire SERVPRO of Howard County is if you enjoy fighting for basic accountability from people you are paying to do a job. There are honest, professional contractors in Baltimore. Find one of them instead.

06.30.2026: Restoration Completed Outstanding Service from SERVPRO Beaver County~ "Like it never even happened." We could not be more pleased with the exceptional work ethic of SERVPRO. From start to finish, each team was dependable, professional, incredibly thorough, paid attention to every detail, friendly, reassuring, and highly knowledgeable, helping us feel confident throughout the entire mitigation (Jacob, Chad, Drake, Alex) and restoration processes. This also applies to the finance department~ Linda was most accommodating in all aspects, providing exceptional customer service. Servpro addressed any concerns we had, kept us informed throughout the process, and often worked directly with our insurance company, making our stressful situation much easier to manage. Most impressive was observing Rob and Jacob during the restoration process. This duo team replaced the damaged drywall, painted it, installed new flooring, restored baseboards/ siding, painted the baseboards, then put furniture, etc. back to their original areas. Both were meticulous, always cleaning up after themselves, leaving the site neat and organized each day. Thanks to their expertise and dedication, our home was not only restored but improved, looking better than it did before the damage occurred. Though the entire project took longer than expected, it was worth the wait! Certainly, Jeff (Servpro's boss) hires the best! Definitely, we highly recommend Servpro for properties in need of cleaning and restoration.

Servpro, was great when my shower overflowed it was a mess. It was right next to my bedroom which had wooden floors. They came promptly and did a great job. Sam and Brandon were the technicians and they were not as nice as they could be very accommodating left everything clean very impressed with Sir pro

Servpro responded quickly and checked throughly for water damage with a complete evaluation.

Be careful. Servpro's main clients are insurance companies. They will do what is best for their biggest clients before they do right by the actual homeowners. Do NOT recommend.

My experience with Servpro North Miami was extremely disappointing. What should have been a straightforward restoration of a one-bedroom condo turned into a two-year nightmare. Throughout the project, communication was consistently poor, deadlines were repeatedly missed, and getting updates required constant follow-up on my part. The workmanship was subpar, with issues that should have been caught and corrected the first time. The lack of professionalism and attention to detail was frustrating from start to finish. The project manager was ineffective, unresponsive, and seemed unable to keep the job on track. Management was no better, showing little accountability or concern for the delays and ongoing problems. Taking two years to complete ( still not completed at this time 06-26) a one-bedroom condo is unacceptable. Based on my experience, the company demonstrated poor communication, weak project oversight, and unsatisfactory workmanship. I would not recommend them.If I could give no stars i would have!!