ServproReviews of servpro.com

We recently experienced a major flood in our basement which occurred during the night because of a major break in a water line that fed the sprinkler system manifold. Water ran into two window wells and then into the basement. I called SERVPRO at 8:00 am. Josh and his crew were there by 8:30 to clean up the water and dry out the basement. After the basement was dried out, Kay and her crew including Trent arrived to pack up everything and take it off site for storage. Soon another crew arrived to do a ‘flood cut’ of the wet sheetrock and dry out the wet studs and sill plates. Immediately, Joshua arrived to survey the damage and begin putting our basement back together. He hired a local contractor and kept close tabs on him during the process of replacing sheetrock, taping, texturing and painting. Joshua then brought in SERVPRO’s carpet guy, Ryan, to replace the carpet. After that, Kay had Trent and his team bring everything back from storage. Currently, our basement is full of boxes. We are working to put back the contents where they belong. We want to compliment all of the SERVPRO people who contributed to getting our basement back in order. Their quick response and timely action got our problem taking care of as quickly as possible. We would recommend SERVPRO to anyone. Bob & Leslie Schmitt

I used ServPro to perform my mitigation work. They also persuaded me to utilize their reconstruction department. The initial interaction was ok. It was the reconstruction portion that caused all hell to happen. They failed to perform the work and took my cabinets that they removed without replacing them. We are currently being sued by them for a judgement of nearly $50k from a balance of approximately $12k. My family was displaced from our home for more than 3 months due to their failure to perform.

I only gave them a one-star rating because I could not give a negative or zero rating; THEY DESERVE A ZERO. November 2023, I had damage to my basement due to flooding; I called a number of people/businesses before speaking to someone (Joe or Ralph?) at ServPro. I met two workers named Jovany (they told me the spelling was different)-who after speaking to me about the services (clean up, deodorizing and washing and drying of clothes) had me sign a tablet authorizing them to "suck up the water" and deodorize the place. I told them that I did not have a lot of money and wanted an ESTIMATE for what the cost for services would be; they said it would be provided later. That night, I spoke to someone named Joe who sent his plumber to clean the sewer line; I paid him a total of $750 because he had to return to the home a few days later to again to clear the line. I also told them that my mother was very ill and hospitalized and that I wanted to know the cost in order to budget for it and could not handle anything in the tens of thousands in fees--again I was told that someone in the office would provide the cost. The shorter Jovany also told me not to "worry about it" because ServPro would speak to the insurance company on my behalf and discuss cost as they had previous experience with doing so. The taller Jovany told me that they would take pictures of all of the items that were in the basement and send the pictures to ServPro, WASH AND DRY ("we have people that do that") all of the clothes that may have been wet due to the flooding and "bag up" items that weren't damaged but that needed to be away from the area. I was told that the clothes and items would be returned to us once they were washed and dried. Our clothes were kept for months, they DAMAGED THE LINE TO MY OIL TANK (verified by oil company employee) while pulling/digging up the floors, and dug up the flooring and the lower part of the walls. When the owner's son came to me a few weeks later and tried to get me to sign ANOTHER tablet form to install the flooring, I told him that I could not sign anything else until I received some sort of ESTIMATE. On 12/7/23, I received a document stating that the cost was "To be determined" and a document on 12/8/23 for "Release for Disposal of Belongings"--still no cost estimate. I sent texts to both Jovany's re: cost estimates and how to turn of the machines that they kept running in my basement 24/7 for days--I would not receive responses until I reached out and left a message asking for a Supervisor-then I would get a call back apologizing for the late response. After numerous requests for an ESTIMATE, voicing my dissatisfaction with their practices and requesting a call from a supervisor (I had spoken to Esmeralda a few times), I received a bogus invoice for over $30,000. For what? To tear up flooring, and bottom half of the walls and cutting a hole in the basement ceiling? After speaking to Ralph about my mother's illness and subsequent death, Ralph told me to "settle things" around my mother's final expenses and then reach back out. In the interim, they had requested insurance payment information (insurance paid $5,000), which I provided. The final straw is ServPro sending a poorly-written letter demanding almost $60,000. Again, for what?! I don't have it and they are thieves! They did not restore anything! I got estimates for restoring the entire basement that does not cost anywhere near that! I am not through with SUBMITTING NEGATIVE REVIEWS ABOUT ServPro and I would NEVER NEVER NEVER RECOMMEND THEM. SERVPRO NORTH YONKERS IS THE WORST!!!!! They have my daughter's property, including jewelry, clothes, unopened liquor from outside of the United States, Nutri Bullet, never worn sneakers, plus other things, that they have kept in "storage" for almost a year, returning only a few articles of clothing after my daughter called numerous times.

Servpro of Addison was hired to mitigate a water damage event. They left behind saturated drywall, sitting water in the crawlspace, and ran their dehumidifier lines into a sink with the stopper STILL IN. They flooded the good side of our dining room further, admitted their mistake, but wouldn't pay for their damages. DO NOT USE THIS COMPANY

I recommended Servpro to one of my long-term customers, who had water damage from a broken pipe. I was told by the property manager I would be doing the removal of the sheetrock. The Servpro salesperson on scene convinced them to cut me out of the job. As a small contractor I takes food from my mouth. Nice way to operate Servpro.

My experience with servepro was excellent Patrick DK Jay and William were very professional and explained everything and made it easy for me to understand.

Wender Hung and his incredible crew were so professional, so courteous and careful with my cherished belongings when I left I had tears in my eyes. The fire at 5555 W Manchester Ave was devastating for so many but both of my units were carefully emptied, the walls and floors wiped with anti-microbial liquid and they allowed me to help place everything back inside. Their constant photo-taking guided much of the placement but I couldn’t have asked for a kinder, more polite and respectful experience than Wender and his crew of 10. I was lucky the fire didn’t damage anything in my units and know they’ll treat everyone as they did me, much stress was relieved. Thank you!

You are terrible to customers. I am glad that I went with a different company.