ServMask, Inc.Reviews of servmask.com

Das Plugin funktioniert nur mit Erweiterungen die dann vor allem für den privaten Gebrauch sehr teuer sein können. Ich habe mir die Erweiterung gekauft um die Größenlimitierung auf zu heben. (Unlimited), das hat mich 69€ gekostet. Damit ich jetzt meine Datei doch importieren kann soll ich laut Anbieter die FTP-Erweiterung kaufen. diese kostet noch mal 99€ und ehrlich gesagt bezweifel ich dass es dann funktioniert.

Today i made a purchase because i have to do a urgent migration, the website fail, i contact support, and they say they can't give me the software or refund my money, so i have to wait and loss business because they don't trust send me a software they can cut at any time even if im a customer for years. Answer: This is not true, i get charge that day and i send the information to your support team, then because i really need the software try with PayPal but your buggy website crash, even now, i have 3 products i buy from you and i can't have access since your system don't send me emails. I had an emergency and try to count with your platform and wasn't the case. I'm being a customer for years and i always buy your products even when they are for free all over internet. You could made an exception and help me solve my problem in the middle of the waiting, but you chose to ignore me even when I REPEAT, my old purchases NOW are inaccessible.

I have been trying to "use+ the free version of this plugin for a while. Got frozen every time. Somebody told me to buy the premium version, as it will solve my problem. Shure. Paid for it. Started the restore process, and after waiting for15 minutes what did I get? An error. That the plugin can't upload my backup file. I canceled my subscription as a company and requested a refund. I followed the entire documentation during the install process and searched for any solutions regarding my problem. But nothing. Within 24 hours I got an answer from them. The refund is not automatic, and It is to their discretion to decide that. I think I won't pay a dime to them in the future, and I don't think they still can convince me to use their plugin

This is a garbage company that should be embarrassed but apparently have no shame. Their plugin may work for some and might not work for others but there is no way to test beforehand and once you pay they will refuse a refund. I also tried to dispute the charges but the credit card company denied it because they have it in their fine print and that counts. I have been working on websites and WordPress for over a decade and have never come across a company like this. I sincerely hope they go out of business and people find these reviews before purchasing. Please do not do business with this company.

En français : A fuir, ce logiciel, ce plugin ne fonctionne pas. Et en plus, malgré la LOI Hamon, refus de remboursement malgré une rétraction sous 7 jours. Je vous conseille d'aller voir ailleurs si vous souhaitez transférer un site internet sous wordpress ... (à ce jour 1er novembre 2021 je n'ai pas été remboursé, cette société a essayé de faire effacer mon avis, mais j'ai montré la facture) . In english : don't buy this software, this plugin does not work ! If it's not working and they don't want refund my money. In France with have the Hamon Law . I advise you not to buy this plugin if you want to transfer a website under wordpress ... (To date November 1, 2021 I have not been refunded, this company tried to have my review deleted, but I showed the invoice)

They cancelled my All-in-One WP Migration lifetime licence I fully paid for. The boss of the company answered me by email that they do not plan to enable my lifetime licence again : "you will not be able to update it nor download it from our website". I insist… I've fully paid for it, and they cancelled it (no refund, nothing). Yes, they keep the money, and then close access to the All-in-One WP Migration services. It even tell in their All-in-One WP Migration Terms : "we may terminate or suspend your access immediately, without prior notice or liability, for any reason" Read again : "For Any Reason!" I sent many additional emails to the All-in-One WP Migration support, no more answer. The dozens of bad reviews Servmask In & All-in-One WP Migration gets everywhere. They absolutely do not care about their "All-in-One WP Migration reviews", or their reputation, or the customer satisfaction, because the free plugin All-in-One WP Migration is number one on WordPress.org. But All-in-One WP Migration on WordPress.org also get some bad reviews about the practices of this company. I am not used to publishing bad reviews, but I am not going to let them get richer from the poor people who don't get the service they paid for. Keeping the money but shutting down the service, how do you call that? If you plan to send money there, I advise you : use the FREE All-in-One WP Migration plugin if you like, but if you don't want to be disappointed, you should avoid at all cost to give any penny at the Servmask Inc company. There are many other easy ways than All-in-One WP Migration to migrate (large) WordPress websites for free. Remember that if a free WordPress plugin like All-in-One WP Migration looks cool at front ; behind the paid premium version, companies could have very bad practices. Read the Terms, read the Refund Policy, search and read Reviews carefully everywhere. Reviews of All-in-One WP Migration. - EDIT 31 October about my "All-in-One WP Migration review" : I forgot this story for a while, but now, they use their account here to ask my information (reference ID, email, phone…) maybe for trying to report and remove my "All-in-One WP Migration review". Because they just claimed this profile here. And because it seems that finally ServMask Inc. discovered this profile rank on the request "All-in-One WP Migration review". So they start to harass me about my stolen money, 4 months later ! It's fully part of my experience with Servmask Inc. I just want to forget them, and now, they harass me… Not To Help Me resolve our dispute. No ! Just to clean this profile and try to remove my honest review. They seem to really want I publish more and more bad reviews about their shady practices. You know All-in-One WP Migration… : Not refund was not the problem. The problem was not refund AND cancel a subscription (lifetime updates of the product All-in-One WP Migration), and also, laughing at me telling me you will not refund me, and you win the PayPal dispute. For a product called "All-in-One WP Migration UNLIMITED EXTENSION" it's quite ironic is not it? ;-) Now, I expect a full refund of All-in-One WP Migration Unlimited Extension because this company makes me suffer from so many stressed, I just want to forget them forever and never use their product All-in-One WP Migration again. If you expect people here give you more stars ; editing their reviews and stopping giving bad reviews about All-in-One WP Migration all around the Web all time that they can! It's better to give back the money to the angry customers… just saying. - EDIT 2 December 2021, about the last answer of Servmask who falsely accuses me of being a fraudster! :-o ("friendly fraud") I never did any fraud of my life and I am a honest entrepreneur (not anonymous you see) who cannot accept that kind of false accusations. I never get a refund from Servmask, so, it is NOT a “friendly fraud”. Go back to check the definition again. You can use this (false) argument to cancel a licence when the customer did a chargeback and successfully get a refund, but it is not my case! Reminder of the facts : All-in-One WP Migration are still enjoying my money in its pocket (it’s a fact), but I was never able to use the product successfully, and get the lifetime updates promises in the terms I accepted. Servmask kept my money, but get back the product from my hands. But, because I am nice, I am still available to partially update my All-in-One WP Migration Reviews everywhere if Servmask finally rethink its way to threat me, and most of all, give back my money because I do not want to work with this company anymore! I cannot accept to be abused like that by All-in-One WP Migration, it's a matter of principle and it's just my own review and opinion in this case. EDIT 3 : why my review is no more publicly displayed ? (they never solve the issue)

Hello, Where should I start.... first of all, why is there no ZERO star rating? I stay this as all the 5-star rating is the exact opposite of my experience of the terrible customer service of SERVmask and WP All in one migration too plugin I bought. My dissatisfaction has occurred as they don't respond to any of my emails asking for an explanation and refund of service their plugin was never working and able to provide and they did not want to help e with making work. I wanted to use the WP migration plugin and was prompted to upgrade as I had a big website to migrate. I tried to do itself and then contacted customer service to get help and they directed me. But it still did not work and then they said I had to contact Godaddy who are my providers to get help to do get them to help me to do the FTP transfer they were not able to help me with. At that time the product I had bought had not done any transfer or worked. Instead of getting assistance from servmask I had to spend 2 x 3 hours with different GODADDy support technicians wh also did not manage to do the transfer as it was very complicated. They also told me that the solution servmask had suggested to me was not appropriate as quite complex to use. and as I finally had to ask and pay them to do the transfer for me. which cost mi 69 GBP same price as I paid for the plugin that had never worked. I, therefore, asked for a full refund explaining my case of nonuse and them not helping me, but have not had any listening ears from customer service - just sending standard response they don’t offer any refund on any digital products sold. My point is that the product sold did not work for me and they were not able to assist me in getting it to work and I have never used the plugin for anything, so their customer service may surely prefer to do a refund for a customer who they were not able to assist instead of having of forcing the unhappy customer to spread bad review wherever it is possible? As of today I have no response whatsoever from any of the latest emails I have sent them and can only not recommend their services on the highest level - hence my desire to give a zero star . I find this kind of attitude extremely unprofessional and do hope a public outing will inspire them to reconsider their approach to customer service and seek a resolution in favor of my query of a refund. Especially as they were not able to assist/help in making the non-working plugin product work and preferred to send me to Godaddy who had people helping me for 4-5 hours on chat etc. I remain of course at their disposal for an amicable resolve and refund but as I am not very optimistic for the outcome I just want to share my dissatisfies experience in public space wherever it is possible have a nice day Jens

Servmask is a TERRIBLE company to deal with. The myriad of bad reviews certainly tells a tale of scamming their customers. I purchased the wrong plugin at a cost of $288. This plugin was not, and has never been used. When I explained what happened (Purchased for Multi-site instead of for one site) I was threatened and belittled. Unacceptable behavior. Paypal dispute resulted in them offering a refund if I returned the DIGITAL product by MAIL. What kind of company IS this?! Stay FAR, FAR away. /EDIT - They claim I used the product. I've NEVER used it. Lies, again. I WHOLY recommend you do NOT use this company. Deceitful thieves. MANYT other reviews saying the same thing. SHAMEFUL!