ServiceTitanReviews of servicetitan.com

DON'T DO IT!! We are an electrical contractor and have both a commercial contract and a home service division. We were searching for a robust program for our service department AND our contract department, as the software we had only performed well on the contract side. We were "SOLD" a complete system. It is not a complete system. Implementation is a nightmare. It is 3 weeks of listening to Zoom conferences with implementation managers that don't know trades, or business. They don't understand basic business questions, and only speak their internal Service Titan jargon. We were unable to use the software, as the functions that we were sold on, were actually given more workarounds than just manually doing them like we had been. We set up pieces of our software, to be told later that they needed to move to a different back-end feature, and then that was wrong, and we had to put them back into the original location, because the implementation team, HAS NO IDEA WHAT THEY ARE IMPLEMENTING. We tried different team members, different managers, went back to the salespeople, TRYING to get this to work for us. It wasn't going to happen, and they did not care. We tried to terminate in the middle of implementation, to go back to our old software, and spreadsheets to re-evaluate and regroup. They fought our exit ALL the way, even though their product was not capable of at least five huge things we expected it to do. Our contract went from management to billing, to lawyers, to finance, to management, to billing, and each time it was a week or more before we would check in on them again. We never received a response, always had to hunt one down. Finally, after two months, we heard from billing that they were not releasing our contract and expected our 11k payment in full to get out of the contract. In 20 years of Bus Admin and Finance, this is by FAR the worst software company I have ever encountered. Find a different software, and save yourselves the headaches, stress, and fury of dealing with this level of incompetence. Do. Not. Sign. Their. Contract.

We went through the sales pitch and politely declined them. There are other companies that do this better. We get constant phone calls from them from spoofed numbers. That's enough to tell you what type of company ST is...

I would highly recommend that you do not jump into this program based on your promises through the demo process. Make sure to do your research and make sure this program is right for your business before signing a contract, because they will not care about you or your business once you sign that dotted line. They are not in business to help or grow you, but to only take your money. We were happy with the current software we use but only did the demo because they had partnered up with our heating and air supplier, which would give us additional benefits for using them. We did the demo and were adamant about what this program could do, because we wanted it to do all of the things like our current program did. We were adamant that we did not want to change our business process but only wanted to enhance it. We were ensured that Service Titan could do all these things and more, so we signed the contract with them on 8/26/2021. We then started our training and onboarding process 09/14/2021. It was then that we quickly started having questions, that did not have answers (all within the first week). We quickly saw this program was not as sold to us in order to get us to sign the paper work. Although the program may be great for some, it did not do what we sought out for when making this decision. We asked that we cancel the contract and not move forward with taking this program live. We made this request before 30 days using this program. We paid a $3,900 deposit down on the program, which I did not request a refund on. We agreed to not ask for a refund as that did pay for the training we received (even when I realistically should have asked for one). We went back and forth between phone calls, zooms, and emails. They said someone would reach out on behalf of the billing department and they never did. We sent numerous emails asking for them to reach out, and they never did. Once we said we wished to cancel because the program was not as sold to us they then stopped all communication. We did not hear anything from them until January 31, 2022, when we received a letter from collections for the amount of $28.800.00, in which they state that we OWE for canceling our contract for them not holding up their own promises. We also never received a single invoice or bill from them during this time. This is poor business and reflects what type of company this is. We are currently in a battle with this, and I want to save others the headache that we are having to go through. Doing the right thing in the business world seems none existent for this company. We felt that the deposit of $3,900.00 in this situation was more than fair. If you do your research you will see this company is famous for this and trying to bully you into something you are not happy with.

One star is way too much for this company! They suck! The forced us to go live when we weren't ready, they customer service doesn't really help our company, I put in a request for help, and never got a call back! The person we got after go live is a total jerk! He is never available for a meeting and when we email him our questions, he says to set up a Calendly, but I'm not sure how that works when he is always unavailable. WORST COMPANY EVER!!!!!!!!!!!!

LIES! LIES! LIES!!!!!!!!!!!!!!!!!!!!!!!! Service Titian caused us so much grief and our company thousand's of dollars. They promised us they work well with our Quickbooks program. LIES! The amount of hours we spent on the phone with them, they should be paying me! All the issues that came about, they didn't even know how to fix themselves. We had to wait days for them to come up with solutions and call us back. So many batch's we transferred over to Quickbooks the amounts were completely wrong, doubled our transactions, or put into the wrong place. As you can see with other reviews the managed tech's price is outrageous. As well as the time cards, we always had errors we had to fix with that as well. DO NOT USE SERVICE TITIAN, IT WILL MAKE YOUR JOB 1000X HARDER!!!!!!!!!!!!! WAY TOO COMPLICATED THEN IT NEEDS TO BE AND HALF THE EMPLOYEES DON'T KNOW HOW TO HELP YOU.

I am not interested in this service yet they CALL EVERYDAY! I tell them to take me off the list. Boom next day they call. I would NEVER use this service. Obviously, no one knows what they are doing!

We had a bad experience with service titan. We used to own a Mr Rooter franchise. And they used service titan. Personally I found the software very hard to use. And zero cust I merely service on the field. If you call em ots the robot. Press 1 for this press 3 fkr this. While your on the field tired and just wanna get paid and leave. I never got into the software and don't recommend it

Got on the website, only to be met by "Sophia", a BOT. There was no phone number to be found anywhere. "Sophia" was only interested in gathering information about me. Whenever I asked for a telephone number so that i could talk to a sales person about the product, "Sophia" said that she could not understand the request and continued to ask me questions about my company. I left the site because I was getting nowhere and I was finally able to log onto a different Service Titan page that did have a phone number attached to it. When i called the number, a Robot picked up immediately and stated, "Press 1 for more options". When I pressed 1, it gave me options for what to do with a voicemail message that I was never asked to leave. If this is the way they treat potential customers before the sale, I can only imagine how bad it gets after you sign up and they get your money. As I was reading reviews, the consensus is that Service Titan is really expensive. The vast majority of the reviews allude to this fact. Not so bad if the service is better than other CRM software programs. Unfortunately, this is not the case because there are many customers who are very unhappy with the service. They say that once they signed up they felt as though they were rushed through and getting live customer support was very frustrating, which is not at all surprising to me given my experience. Also, judging from other negative reviews, once you sign up, cancelling is very difficult because they keep trying to charge you. In their response, Service Titan claims it wants to “Make it right” by putting me in touch with one of their product experts. The problem is, I have no way of getting in contact with a product expert on the phone. they just want me to leave all of my information with them so that they can get in contact with me. If you are going to sell a product like this to somebody, you should have live people on the telephone as soon as the potential customer calls your company. Unfortunately, In order to get through to a live person you have to first go through a series of robots which is unprofessional.