ServiceTitan Reviews | Read Customer Reviews of servicetitan.com

ServiceTitanReviews of servicetitan.com

4.0396 reviews
Administration & Services
800 N. Brand Blvd, Glendale, California

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ServiceTitan

About ServiceTitan

ServiceTitan is the leading software platform built to provide comprehensive solutions that streamline and enhance the operations of home and commercial service businesses. Our company was founded in 2012 by Ara Mahdessian and Vahe Kuzoyan, entrepreneurs who recognized the need for a technology-driven platform to help service contractors manage their day-to-day operations effectively.Our software platform offers an array of valuable features, including scheduling, dispatching, invoicing, and analytics, which help service contractors manage their operations efficiently. ServiceTitan's cloud-based architecture provides real-time data, enabling businesses to make informed decisions quicker than ever before. Our user-friendly interface and mobile app also make it easy for service techs to access customer information, work orders, and other critical data while on the go.We cater to a range of industries, including HVAC, plumbing, electrical, and other home and commercial services. Our users include small shops with as little as three techs and range all the way up to some of the largest service contractors in North America. Our robust customer support team provides all our users with training and ongoing support to ensure every ServiceTitan user gets the maximum experience. ServiceTitan's commitment to innovation and customer satisfaction has earned us numerous accolades, including being ranked among the fastest-growing private companies in the United States by Inc. magazine. Our company has also received industry recognition, including the 2020 Digital Innovation Award from ACHR News. Our platform is a game-changer for service businesses looking to improve their operations and provide exceptional customer service.

ServiceTitan (servicetitan.com) has 396 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: servicetitan.com
Website: servicetitan.com
Category: Administration & Services
Location: Glendale, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 58% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ServiceTitan reviews

Showing 257 reviews with 5 stars · Clear filters

Andy
Feb 4, 2026
Great Support
Hosmin and the ServiceTitan team are always very helpful and offer great support.
Response from ServiceTitanFeb 11, 2026
Thanks for the 5 stars, Andy! Glad you're having a great experience with Hosmin.
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JULIE
Jan 28, 2026
John Mason is very prompt in responding…
John Mason is very prompt in responding to our needs (including his days off). We truly appreciate and value his knowledge and assistance.
Response from ServiceTitanFeb 11, 2026
Thanks for sharing your experience with John! We're glad he's been a great resource and we're thrilled to be your software partner, Julie.
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Gaby R.
Jan 21, 2026
The system has been extremely helpful…
The system has been extremely helpful for our business, especially since we work in the plumbing industry. In addition, the team behind this tool is outstanding—friendly, professional, and always willing to support us with any inquiries. We truly appreciate their responsiveness and dedication.
Response from ServiceTitanJan 26, 2026
Thank you so much for the wonderful review, Gaby! We're thrilled to be your software partner and cannot wait to celebrate your continued success.
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Tracey C.
Jan 21, 2026
Yates Service Department
Service Titan is beneficial to our service department and helps us keep all of our jobs aligned. Kima Galstyan, as always is quick to help when we are in bind.
Response from ServiceTitanJan 26, 2026
Thanks for the 5 stars, Tracey! We're so glad to hear Kima has been a valuable resource to you and your team.
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Tim
Jan 21, 2026
Working with our CSM Rachel and all the…
Working with our CSM Rachel and all the Pro Product specialists have been very good. Very knowledgeable staff.
Response from ServiceTitanJan 26, 2026
This is exactly what we love to hear, Tim! Thanks for sharing your experience with the CSM and Pro teams.
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Cathy
Jan 15, 2026
Susanna Grigoryan is very understanding…
Susanna Grigoryan is very understanding with our many questions and has great follow-up.
Response from ServiceTitanJan 26, 2026
Thanks for the wonderful review, Cathy! We're thrilled to hear Susanna has been a great resource to you and your business.
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AshT
Jan 9, 2026
Love Service Titan
We've been using Service Titan since 2021 and absolutely love it! We've always received excellent support and communication. It is not the cheapest option on the market, but it's definitely worth the price, our business would not be where it is without the help of Service Titan. Our success manager Tess is amazing... always helps with questions and issues and makes sure we're always up to date!
Response from ServiceTitanJan 26, 2026
Thank you so much for sharing your experience with ServiceTitan. We're thrilled to have been your software partner for the past 5 years, and cannot wait for many more years to come!
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Casey B.
Jan 9, 2026
Embrace the process!
We started with ST in 2017 and have grown from 5 to 20 plus team members in a rural area < 25k population. It has certainly been challenging to learn and implement, but worth the effort and the journey! We now serve two rural areas, and a third larger metro area we are growing in. Definetly a marathon, not the proverbial sprint... and it is a team effort- both yours and ST. I'd do it again in a heartbeat!
Response from ServiceTitanJan 26, 2026
Wow, congratulations on your impressive growth, Casey! This is exactly the story we love to hear. We cannot wait to see all your continued success.
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