ServiceTitan Reviews | Read Customer Reviews of servicetitan.com

ServiceTitanReviews of servicetitan.com

4.0396 reviews
Administration & Services
800 N. Brand Blvd, Glendale, California

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ServiceTitan

About ServiceTitan

ServiceTitan is the leading software platform built to provide comprehensive solutions that streamline and enhance the operations of home and commercial service businesses. Our company was founded in 2012 by Ara Mahdessian and Vahe Kuzoyan, entrepreneurs who recognized the need for a technology-driven platform to help service contractors manage their day-to-day operations effectively.Our software platform offers an array of valuable features, including scheduling, dispatching, invoicing, and analytics, which help service contractors manage their operations efficiently. ServiceTitan's cloud-based architecture provides real-time data, enabling businesses to make informed decisions quicker than ever before. Our user-friendly interface and mobile app also make it easy for service techs to access customer information, work orders, and other critical data while on the go.We cater to a range of industries, including HVAC, plumbing, electrical, and other home and commercial services. Our users include small shops with as little as three techs and range all the way up to some of the largest service contractors in North America. Our robust customer support team provides all our users with training and ongoing support to ensure every ServiceTitan user gets the maximum experience. ServiceTitan's commitment to innovation and customer satisfaction has earned us numerous accolades, including being ranked among the fastest-growing private companies in the United States by Inc. magazine. Our company has also received industry recognition, including the 2020 Digital Innovation Award from ACHR News. Our platform is a game-changer for service businesses looking to improve their operations and provide exceptional customer service.

ServiceTitan (servicetitan.com) has 396 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: servicetitan.com
Website: servicetitan.com
Category: Administration & Services
Location: Glendale, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 58% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ServiceTitan reviews

Showing 257 reviews with 5 stars · Clear filters

Michael G.
Mar 5, 2025
Service Titan offers a great product…
Service Titan offers a great product for service businesses. In addition to offering a complete CRM that allows you to take your business to whatever level you desire, I believe on of the most valuable things that Service Titan provides in extremely knowledgable and helpful Success Managers to each account. I highly encourage any home service business to explore their product offerings fully as well as inquire about what their future development plans and goals are. If they do not have an integrated solution "today" for what you are looking for, it won't be long before they develop it and launch it. This is hands down the most complete, most robust, and best CRM you could invest in (period). Will it be the cheapest option? NO. Just remember: Good things aren't cheap, and cheap things aren't good! Keep Crushing it Cassandra and ST!!
Response from ServiceTitanMar 14, 2025
Wow, thank you so much, Michael! We're so glad to hear Cassandra has been such a valuable asset to your business. Thank you for sharing your experience.
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Damien W.
Mar 5, 2025
Excellent Support at All Levels
I have appreciated the consistent engagement and support at all levels from discovery, onboarding dozens of locations and now in success. An outstanding experience!
Response from ServiceTitanMar 14, 2025
We're thrilled to hear you've had an outstanding experience with our support. We're constantly working to improve how we support our customers and reviews like this let us know we're on the right track.
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Jennifer
Mar 5, 2025
Great company with great software
Great company with great software! I would recommend. They are constantly improving their software to cater to their customers and are open to suggestions
Response from ServiceTitanMar 14, 2025
Thank you for the wonderful review, Jennifer!
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Sacs Garage Door R.
Feb 21, 2025
A SPIRIT OF EXCELLENCE
I cant say enough on How helpful Charlie has been in getting our software up to par. We love the software but grew so fast that we dropped the ball on fully using ST to its full potential and Charlie is helping us undue the damage we caused with a spirit an excellence. #CustomerForLife
Response from ServiceTitanFeb 28, 2025
Thank you so much for the wonderful review! We're so glad to hear Charlie has been a resource for you and the Sacs team.
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Megan
Feb 5, 2025
Rae is a great resourse
Rae is a great resourse, especially when support tickets are not fixed in a timely manner. Or if I have an unusual inventory question.
Response from ServiceTitanFeb 11, 2025
Thank you so much for sharing your experience, Megan! We're glad to hear Rae has been a great resource for you.
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Ava M.
Jan 29, 2025
Levon is always super helpful for me
Levon is always super helpful for me, he always helps me with clear and direct answers. He always takes the time to make sure any questions I have are answered while also helping me improve the way I use service titan. I am always super excited to work with Levon.
Response from ServiceTitanJan 30, 2025
Thank you so much for the wonderful review, Ava! We're thrilled to hear you're finding value in your partnership with your CSM.
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Meaghan B.
Jan 23, 2025
Our customer success manager Luke is…
Our customer success manager Luke is always ready to help with a positive attitude. He goes above and beyond the call of duty every call and helps us find creative solutions.
Response from ServiceTitanJan 24, 2025
This is exactly what we love to hear, Meaghan! Thanks so much for sharing your experience.
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Stephanie R.
Jan 22, 2025
Best Investment for your Business
One of the best product we have ever invested in. Support is great, product is always improving and evolving to support our business needs and growth
Response from ServiceTitanJan 24, 2025
Thank you so much for the 5 stars, Stephanie! We're grateful to be your software partner.
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