ServiceTitanReviews of servicetitan.com

Service Titan has revolutionized the way we operate at Anchor Heating and Air! Since implementing this advanced software, we've experienced significant improvements in our efficiency and customer satisfaction. The intuitive scheduling feature ensures that appointments are seamlessly organized, allowing us to focus more on providing exceptional service to our clients. The powerful reporting tools have empowered us to make data-driven decisions that enhance our operations and growth consistently. Additionally, the support from the Service Titan team has been phenomenal—always responsive and eager to assist. Overall, Service Titan has been an invaluable asset to our business, streamlining operations and enhancing both employee productivity and customer experiences. We highly recommend Service Titan to any service-based business looking to elevate their operations!

The product

ServiceTitan offers numerous features that assist our entire team daily. (ex: colour coded dispatch board and teams management helps our dispatcher; phones pro's call bubbles that auto populate the client's information during calls help our Customer Service Representative; attaching photos and videos to location files helps our technicians in the field; the inventory tab helps our warehouse staff; the follow up tab and pricebook assists our sales staff).

One of the reasons I love Service Titan is that they really listen to what their customers need. It gave me a completely new way to look at my business, you just have to be willing to put in the time to learn everything. I am so glad that I get to be a voice in the process. Plus, it's always updating and improving, which is great. It definitely does not feel like a static piece of software.

ServiceTitan is a powerful and comprehensive software that has greatly improved our operations, from scheduling and dispatching to invoicing and reporting. The automation and integrations help streamline workflows, making it a valuable tool for service-based businesses everywhere. That being said, I do wish there was more focus on the core product rather than new features and add-ons. Stability, ease of use, and refining existing functionalities should take priority to ensure a smoother, more efficient experience. While the platform is strong, some areas could benefit from better refinement and consistency. Overall, ServiceTitan is a great solution for most companies in home services and you will get your monies worth and then some, if you use the product to its fullest extent.

ServiceTitan helps create visibility across the board. We can see a clear audit trail now on just about everything being done.

We discussed my concerns and I'm hoping for a good outcome.

Riley, our CSM is amazing! We are so thankful to have such a hard working, dedicated and available person on our team! He is reliable, knowledgeable and is always going to bat for us!