ServiceNowReviews of servicenow.com

It puts all the information behind an AI, making it very difficult to reach a human when a question isn't covered by the AI's knowledge base. Even when a staff member does reply, they often fail to read the question properly and end up answering something completely different.

Garbage UI, anti-human design, terrible UX, and tons of bugs.

Constant spam emails and calls. I have never heard it death with this company yet Rob Coleman their "Business Development Representative" feels the need to spam my inbox with tons of emails and calling me. I have no idea how they have obtained my email or my number but their practices seem questionable - not a good way to to businesses. This and other reviews here hopefully put people off, AVOID!

I have been a developer for 40+ years and seen it all. Without any doubt, ServiceNow is the worst tool I've ever experienced. Convoluted, completely unintuitive, inconsistent functionality, slow and absolutely loaded with bugs. I think the only reason it is popular is that the newest generation of "technicians" has never seen what a good platform/tool can and should do. They are tasked with re-writing old, legacy applications and told to use ServiceNow because it's new and "cool". They have no idea. And there are no ServiceNow "developers". They are simply "configurators" that learn what pages do what configuration. You have to save everything you learn to do as a Favorite since there is no intuitive method to accomplish anything. Does it create user functionality? Yes, but I firmly believe the amount of time it takes to create a simple UI is 10x more than previous/traditional platforms. But no one will every know or care to compare - so this is the new norm. It's a terrible tool and, yes, I am ready for retirement, so I'm glad I don't have to be burdened with this ridiculous excuse of a software application and sad for those that think it is "hot stuff". Good luck to you configurators!

Ha, Idris Elba is a muppet lol Not content ruining every film or Netflix he touches, trying to get the yutes to put down their shanks or Otherwhise being an annoying hunt, he is now a professor with his face all over this pyramid scheme of a e-learning website. This is the cult of the individual on steroids.

Unhelpful people who just ask you to install Edge. I have to use Service Now at work and I have yet to have them resolve a problem that I have encountered. Instead they make me install Edge, then when the error happens again, they escalate it, time passes and the ticket get closed as open. They do not even mark it as unresolved. For things that involve standard processes like getting access to code repositories or certain web tools they are fine, but anything else they fall over.

Been trying to get ahold of them for 2 to 3 weeks. If this is what the experience is like before you a customer, imagine what its like once you are a customer.

I found already a lot of my complaints in the postings below which means I am not the only one getting crazy with it. - The print screen issue is very annoying. When I reply to a ticket I need to save the image , - Very complicated to handle. The old tool took 10 minutes to setup. - Very difficult to find the groups. The search function is not working always. - Creation of Favourites took one week till I got something I could use and there are a lot of shitty things coming every day