ServeCoReviews of serveco.com

THis is really NoServeCo. They're horrible. I submitted a claim months ago for the remote for an adjustable bed with no response. Finally recontacted them this morning. Rude and not the least bit helpful. In addition to telling me the warranty wouldn't cover my remote, even though it is still under warranty. Good furniture companies should never be dependent on Serveco to handle warranties. It totally ruins their brand.

Unfortunately this is the lowest rating available. TempurSealey uses this company for service issues. They are more than terrible. They are unable to provide any time frame regarding the day of scheduled service. Apparently they believe you should take an entire vacation day to see if a technician shows up.

My experience with Serveco came through a furniture extended warranty I purchased with La-Z-Boy. I typically avoid extended warranties because they are often difficult to use, but this one sounded like a good deal, so I decided to try it. They declined to make a repair even thought I'm well within the warranty period. VERY disappointing and wouldn't suggest anyone spend the money or their warranty.

If I could leave zero stars I would. I never got a call, I submitted pictures and explained my furniture has been scratched by cats. They denied me with no follow up or request for pictures to show the sectional was barely used. I will never buy lazy boy furniture ever again and definitley not a warranty.

★☆☆☆☆ — ServeCo North America: The Protection Plan That Protects Nobody But Itself Let me tell you exactly what ServeCo is: a company that exists in the space between your furniture purchase and your claim, collecting premiums and manufacturing obstacles. I bought a La-Z-Boy with a protection plan sold at the point of sale, the kind of pitch that sounds like peace of mind and turns out to be a toll booth with no road behind it. ServeCo administers that plan. Or more accurately, ServeCo *delays* that plan, *ignores* that plan, and when you finally corner them into acknowledging your claim, *denies* that plan, despite the damage falling squarely within their own stated coverage window and their own written terms. Let that sink in. Not outside the timeframe. Not outside the rules. **Inside both.** Documented. Filed correctly. Completely valid. Denied anyway. Their response times are an insult dressed up as a business process. You submit a claim and then you wait. And wait. And follow up. And wait some more. There's no urgency on their end because the longer you wait, the more likely you are to give up. That's not an accident, that's a strategy. Attrition is cheaper than paying out claims. ServeCo's entire website is full of polished language about "transparency," "trust," and doing "the right thing." They publish articles about how good their claims process is. They talk about fast response times and customer satisfaction like they've actually experienced either. It reads like a company describing the business they wish they were while operating as something else entirely. Here's what ServeCo actually sells: the *feeling* of protection. The *appearance* of coverage. A document with enough fine print to bury any claim they find inconvenient, administered by people too slow to respond and too indifferent to care. La-Z-Boy builds a quality product. ServeCo wraps it in a warranty that isn't worth the paper it's printed on. If you're standing at a furniture counter being offered a ServeCo-backed protection plan, smile, decline, and put that money in your pocket. It'll do more good there. **Zero stars. Avoid.**

From request to service was almost 4 weeks. Calls to the COO unanswered. Scheduling said they wood call back that day. 4 days later I called them - and basically said I’m not getting off the phone until I have an appointment. I explained my bed was unusable—they didn’t care. I also put this in Sealy for picking a crappy partner. That’s my next call. Just look at the Google and Trust Pilot reviews. They are a worthless company.

Worst company to work with. Purchased furniture with a warranty and was referred to Servco when my chair arrived broken. It took almost 2 weeks of going back and forth with submitting the same pictures multiple times and multiple follow up calls. They tell you to email but don't respond unless you call. I had 2 issues with my chair .a broken cord and side was scuffed. 3 weeks after receiving chair finally received part to replace broken cord. Was told to call for service tech. He was scheduled a week later and only worked Monday thru Friday 8 to 5. Took off day off appt only to be called an hour after his scheduled window to be told he called out sick and I would have to reschedule. Was then told I could schedule for a Saturday and they would have the scheduling dept reach out. Yesterday received the replacement piece for the scuffed section and was told to call again for service. They are trying to schedule 2 separate service appts to fix this chair. Today they sent me the reschedule appt for the cord and scheduled me for a Tuesday. Called back and was told can only schedule Monday thru Friday. This is the worst company to deal with.

I bought an adjustable bed base 5 years ago at a local Mattress Firm and when I called them recently requesting service (it wasn’t working), they referred me to Serveco. What a fiasco. After 2 weeks of back and forth with phone calls and emails, I get a final email stating that they cannot service the model that I have. And a recommendation to contact the store I bought it from ( they sent me to Serveco!). I am done. Really??