SertaReviews of serta.com

Our order was placed on 6/8/26, it shipped approx. 6/15/26 with an expected delivery to the delivery service two days later. The order was scheduled for delivery on 6/20/26. RXO, the delivery service canceled the delivery and the earliest they would reschedule for was 7/3/26. On that date we were told that the order was "Out for deliver" and would arrive between 3-7pm. At 5:45pm they texted that the time frame had changed to 10:50pm. We knew this was bogus information and we were right, the order never arrived and we got no message cancelling the delivery. The next morning we received a text to "reschedule" again, this time for 7/24/26. RXO does not have a procedure in place to take care of customer they drop the ball on. They pride themselves on being a modern, state of the art, distribution company. They failed at every conceivable stage with no alternative when things go very wrong. In fact the time period increased for the last scheduled delivery date. We are so frustrated with this process that we will never order from companies that use RXO for delivery service. This Amazon "wanna be" is operating more like the USPS. RXO did finally deliver on 7/24/26 almost two freaking months from order date to completed delivery. We almost asked for a refund from Serta. Never got an apology from RXO and the one we received from Serta appeared to be a canned response from an AI driven auto service. Not happy at all. Oh and I don't need to be a verified reviewer that's just another way to control the narrative when your Team looks bad.

I was told after getting my second replacement from a Big Lots purchase that Serta would no longer warranty this replacement. They said it was because I used the wrong bed frame (which came with the bed from Big Lots) and the new mattress is already sagging in the same spot. I weigh 240 lbs so this shouldn't be doing this (in my opinion) and I shouldn't have my warranty null and void because the product is substandard.

I will start this review with a simple advice, make yourself a favor and do not buy a mattress from this company at all, the customer service is awful, really! They promote 10 years warranty but my mattress just after 1 year it start to sink so bad that the wake up time is always with headaches and neck pain! First I complained directly to Mathis Home because I bought from them, but they told since they stop selling Serta products they cannot help, and the reason they stop was exactly because of lack of support from the brand. I start swapping emails with Serta since last May but the help is nearly to none, so I end up buying something from Amazon with free home delivery and 5x less the cost, for this price I can buy one every couple years, so yeah run away from this brand if you value your money and your health most of all, you’re welcome!

Have not received order.

4 jaar geleden werd ik wakker op mijn oude bed met een stijve onder rug het bed had zijn geld verdiend en was 7 jaar mee gegaan heel tevreden over prijs kwaliteit. Ik wilde nu een flinke stap hoger en kwam uit op de beste van pullman alleen het bed zelf vond ik geen wauw voor het geld. Tot dat ik serta tegen kwam op internet 40cm dik matras luxe stoffen echt het mooie plaatje met de zelfde kwaliteit als pullman werd mij verteld bij de winkel. maar het is de grootste miskoop van mijn leven ik ben in midels 4 matras wissels verder en de matrassen blijven kuilen vormen van 4/5cm diep ongekend slecht voor deze prijs van €8000,00 mensen blijf weg van dit bedrijf het geld zit in het plaatje en de kwaliteit is diep en diep triest!!

Replacement mattress is already sagging

It's been 6 weeks since ordering from Serta directly and I have yet to receive the product that they claimed to have shipped 3 weeks ago. It was already a bit frustrating to know a large company would take 3 weeks to make a pillow when small businesses have gotten handmade ones to me in a week, but for the order to be completely MIA and no response when emailing customer support... I'm not sure how they are in business still. I've received multiple emails now asking me to review the product that I have not received, so I reckon this will be my review.

I contacted Serta for a warranty replacement for 2 mattresses. I was granted the exchange however; couldn't locate any stores in my area to "take a look & try" any mattresses. Stores such as Menard's, Sam's club etc. do not have sample mattresses on the sales floor. So, I had to select what I thought would be a good fit from your selection online. I got my new mattresses and we cannot use them- their way too hard & uncomfortable. I cannot return/ replace the mattresses and are "stuck" with something we cannot use. I now have to go and buy 2 new mattresses. This makes absolutely no sense. There are no stores that have your mattresses on the sales floor in Milwaukee, WI., which isn't a small town by any means.