SertaReviews of serta.com

Fantastic customer service. Top notch delivery

Everything went smooth put new mattress and box spring in the bed frame and took old mattress and box spring.

Delivery was great. Mattress is very plush and yet firm. Should last many years. Also, finally a mattress with handles so it can be moved easily. No stinky smells. I'm happy with my purchase.

Ordered a new mattress for my son’s bed and it was the easiest and most smoothest process!

The Icomfort plush mattress is great so far, I haven’t woke up in pain since sleeping on it which is phenomenal! Before I was waking up with severe low back pain and if I slept on my side my shoulder and hip were hurting it was miserable. The delivery was smooth they removed that garbage mattress I had which I appreciate! It had to go! Very pleased with my purchase!

I’m very satisfied with the product and the Delivery service

Delivery went smoothly. Crew was efficient and friendly.

Good afternoon, Serta Warranty Team; After countless emails dating back to July 2nd, 2026, today September 22, 2026, we finally received our Standard King Size Mattress with the measurements that are compatible to the foundation of a standard king size mattress. As you know the mattress delivered on July 31, 2026, did not meet the measurements of a standard king size mattress and was 4 inches less wide and 3 inches longer than a standard king size mattress. What a task getting bed linen on this mattress. Thank you for your immediate attention to our predicament. May I suggest for future customers filling a warranty claim that you change the instructions on taking mattress measurements and picture sent with instructions. It is very difficult to achieve the desired result with your instructions and sample picture when measuring a pillow top mattress. It is much easier to measure a mattress if you flip the mattress with pillow top side on foundation and measure from seam to seam while taking picture of measuring tape. A picture and instruction update for mattress measurement may accelerate the warranty process for future customers filling a warranty claim. Again, thank you for your immediate attention to our mattress dilemma. Giovanni & Milagros Happy Serta Customers