SertaReviews of serta.com

Difficult to communicate with but did get mattress replaced Delivery guys were great!

I love the mattress — very comfortable and supportive. I think your mattress-in-a-box concept needs work. Mine arrived with the bottom broken out and the hand-hold cutouts on both sides torn to the point of being useless. The mattress was undamaged, but the condition of the box made maneuvering it out of the box, into the house and to the final location challenging. I do not blame the shipping company for this. The box was entirely too flimsy. Suggest you improve the packaging!

I do not like plastic mattress covers. It makes the sheet slide all over the picture makes it look like it’s a fluffy mattress cover.

I was extremely happy with the service I received getting my mattress replaced, especially since the store I purchased from was out of business. The promptness and information contained in the email correspondence was excellent.

The warranty process was very complicated but in the end a satisfactory result was achieved. The entire process took several months to complete.

I'm extremely happy with my new mattress. It is so comfortable.

I guess the one I ordered was a little too hard. But it sleeps. Good. I also like that when my husband moved It doesn’t wake me up. You did a great job Serta.IJust got some pillows Serta. They came in the Mail today. I can’t wait to try them. They feel so good

The time and effort to collect all the photos for the warranty process was very laborious. The customer service response was quick and informative and ordering a replacement mattress was fairly straightforward.