SertaReviews of serta.com

Fantastic bed. Ready to use out of the box. Very comfortable. Fast shipping.

I picked the mattress that was a bit too hard for me. Used 180 days trial policy and was able to exchange for the one with great support and softer (EuroTop). The mattresses are highly recommended!

I ordered this mattress online and it is great. We had slept in a Serta mattress at my niece’s home and felt great when we got up. This mattress is not the same as hers, but still sleeps great.

I needed to exchange my Serta foundation to a low profile foundation, Customer Service was friendly and helpful to do so and that’s what made the whole transaction easy to do! Thank you Customer Service 😊

The mattress arrived very quickly. We paid for white glove service, and they were fast and efficient.

just waited for their arrival and they did the rest to our satisfaction great service very happy with our mattress

Easy to order. Clear language. Excellent visuals.

This was a warranty purchase. The online form was easy to follow. Long but everything they wanted was explained throughout. Spent about a week emailing back and forth. Answering all questions and submitting anything else the warranty department asked for. Warranty was approved and it took about 3 weeks for an outside delivery company to call and set up a delivery. The delivery company, RXO, was surprisingly good especially with the reviews I read. I’m happy it went smooth. Lastly received a mattress that was similar to our old one and we’re very happy with it so far. It’s thick and firm. Great quality. Exactly what we look for in a mattress. The process from start to finish was great and I truly appreciate that. All the ladies I dealt with via email were kind, courteous, and helpful. That was a breath of fresh air. Usually when trying to do a warranty the company will be aggressive with the customer, blaming them for issues. But Customer Service at Serta was nothing like that. At all. They listen, look at all photos/videos, and actually will admit if there is noticeable change. Thank you Edit: I read reviews. A lot was about delivery. Now when a mattress is delivered, it’s done so my a 3rd party delivery service. Mine was RXO. It depends on where you live. Now this does not excuse Serta fully of delivery responsibility. They should use good delivery methods. I read RXO reviews and was horrified. Point is, you can’t give a one star review if it’s only the delivery that was bad. Maybe one star off for using them. That’s not really fair if you actually calm down and think about it. So to the people who hasn’t ordered yet and is reading reviews first. Keep this in mind. Delivery is 3rd party. Maybe ask Serta for different options if the delivery reviews are terrible.